Kerja Sepenuh Masa Customer Service Executive (Permanent Night), Gaji tinggi MYR 4,500 di Agensi Pekerjaan Asia Recruit WP Kuala Lumpur - Maukerja

Education: Bachelor's Degree or Equivalent in any discipline.

Working Schedule: Must be willing and able to work permanent night shifts.

Communication Skills: Excellent verbal and written communication skills across various channels (calls, email, live chat).

Technical Skills: Basic computer proficiency and data entry skills to follow documented call flows and work processes.

Customer Service Skills: Strong customer-first mindset with proven abilities in issue resolution, customer escalation handling, and complaint management.

Soft Skills: Highly professional, patient, polite, and adaptable to structured operational guidelines.

Understand customer enquiries and respond via applicable channels: calls, email, chat etc

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

Manage customer escalations and ensure that these are answered, tracked, and escalated as required

Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Provide a high level of professionalism and competent customer service

Able to communicate effectively with customers in a friendly and polite manner by following to processes.