Kerja Sepenuh Masa Customer Service - Perm Night - Cantonese, Gaji tinggi MYR 4,300 di Agensi Pekerjaan Asia Recruit WP Kuala Lumpur - Maukerja

Language Proficiency:Fluent in spoken and writtenCantonese to support Cantonese-speaking customers effectively across various channels (chat, email, calls).

Education: Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.

Technical Skills: Basic computer skills and typing proficiency to record customer data, manage tickets, and follow documented workflows accurately.

Customer Service Competencies: Strong communication skills with a polite, professional tone, combined with good problem-solving and escalation handling abilities.

Understand customer enquiries and respond via applicable channels: calls, email, chat etc

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

Manage customer escalations and ensure that these are answered, tracked, and escalated as required

Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Provide a high level of professionalism and competent customer service

Able to communicate effectively with customers in a friendly and polite manner by following to processes.