- Jalan Margosa SD 10/5A Petaling Jaya Selangor Malaysia 52200
Kerja Sepenuh Masa Customer Relations Officer, Gaji tinggi MYR 3,500 di Infinity Cosmic Selangor - Maukerja
MYR2,500 - MYR3,500 Sebulan
Kurang dari 15 pemohon. Anda mempunyai peluang yang tinggi!
Posted
3 days ago • Closing
27 Sep 2026
Kurang dari 15 pemohon. Anda mempunyai peluang yang tinggi!
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Kelayakan
SPM/Diploma/Bachelor’s in any field
1+ years in customer service (retail or e-commerce preferred)
Good written and spoken English & BM
Patient, responsible, and solution-focused
Willing to learn systems (Google Sheets, Zendesk, Shopee/Lazada CS portals)
Tanggungjawab
Handle customer inquiries from multiple channels (WhatsApp, email, Shopee, Lazada, TikTok, website, etc.)
Monitor and update the Customer Service Tracker – ensure pending cases are followed up and resolved
Liaise with warehouse, stores, and courier partners to solve customer delivery or product issues
Provide product info, resolve complaints, and escalate complex cases to relevant departments
Review and follow up on weekend issues that were handled by weekend CS team
Maintain professional, friendly communication and uphold brand tone
Contribute to customer service SOP improvement and FAQ updates
Manfaat
- parental leaves
- annual leaves
- free parking
Bagaimana ke syarikat ini dengan pengangkutan awam?
Petaling Jaya
Pengangkutan Awam Berdekatan
TAMAN JAYA
0.3 km
ASIA JAYA
1.1 km
UNIVERSITI
2.0 km
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
Lebih Lanjut