Kerja Sepenuh Masa Customer Service Executive, Gaji tinggi MYR 3,200 di Goodwill Square (Malaysia) Sdn. Bhd. Selangor - Maukerja

DIPLOMA and above, and/or equivalent

Able to communicate effectively in ENGLISH & BAHASA MALAYSIA

Good communication and interpersonal skills

Customer-oriented with a positive attitude

Basic computer literacy and ability to learn new systems

Able to work on 24/7 rotating shifts

Prior customer service/contact centre experience is an added advantage but NOT MANDATORY

Handle inbound customer calls professionally and courteously

Assist customers with enquiries, requests and service-related matters

Provide accurate information based on established processes and guidelines

Resolve customer issues efficiently and escalate cases when required

Update customer information and interaction records accurately

Meet required service, productivity and quality KPIs

Deliver a positive customer experience during every interaction