Kerja Sepenuh Masa Clinical Operations Pharmacist (Klinik Q- Mandarin Speaker), Gaji tinggi MYR 7,000 di Q Nutramedica Sdn. Bhd. Selangor - Maukerja

Education:

• Bachelor’s Degree in Pharmacy or equivalent.

Skills & Knowledge

• Good knowledge of medicines, supplements, and pharmacy practice.

• Strong dispensing and medication counselling skills.

• Good understanding of pharmacy laws, regulations, and SOPs.

• Good communication and interpersonal skills.

• Able to communicate well in English and Mandarin.

• Computer literate and able to use pharmacy/clinic software.

The Clinical Operations Pharmacist is responsible for ensuring the smooth, efficient, and compliant operation of Klinik Q. This role combines clinical support, operational leadership, patient experience, regulatory compliance, and business management to deliver the highest standard of functional and integrative healthcare.

1. Clinic Operations & Administration

• Oversee the daily operations of the clinic to ensure seamless workflow and service excellence.

• Develop, implement, and continuously improve clinic policies, SOPs, and operational processes.

• Coordinate patient appointments, staff scheduling, and clinic resources to maximize efficiency.

• Ensure smooth collaboration between all departments.

2. Clinical & Patient Experience

• Maintain exceptional standards of patient care and service.

• Support doctors in delivering an outstanding patient journey.

• Manage patient feedback, concerns, and service recovery professionally.

• Implement initiatives to improve patient satisfaction and retention.

3. Pharmacy & Medication Management

• Ensure safe, accurate, and compliant dispensing of medications and supplements.

• Supervise pharmacy operations and maintain professional pharmacy standards.

• Provide medication and supplement counselling when appropriate.

• Ensure compliance with all pharmacy practice guidelines and legislation.

4. Leadership & People Development

• Recruit, train, mentor, and develop clinic and pharmacy staff.

• Conduct performance evaluations and support continuous professional development.

• Foster a positive, collaborative, and high-performance working culture.

• Address operational issues and staff concerns effectively.

5. Financial & Business Performance

• Assist in budgeting and financial planning.

• Monitor clinic revenue, operating expenses, and overall financial performance.

• Oversee billing, payment collection, and financial administration.

• Identify opportunities to improve operational efficiency and profitability.

6. Regulatory & Quality Assurance

• Ensure compliance with all Ministry of Health (MOH), Pharmacy Board, and relevant regulatory requirements.

• Maintain clinic licenses, documentation, and accreditation standards.

• Conduct internal audits and ensure adherence to SOPs.

• Promote a culture of continuous quality improvement and patient safety.

7. Inventory & Procurement Management

• Oversee inventory levels of medications, supplements, medical devices, and office supplies.

• Forecast inventory requirements to prevent shortages or overstocking.

• Build and maintain strong relationships with suppliers and vendors.

• Negotiate purchasing terms to achieve cost efficiency while maintaining product quality.

8. Facilities & Asset Management

• Ensure clinic facilities are well maintained, clean, safe, and presentable.

• Coordinate servicing and maintenance of medical equipment.

• Monitor facility improvements and operational readiness.

9. Digital & Technology Management

• Oversee the effective utilization of Electronic Medical Record (EMR) systems and digital healthcare technologies.

• Ensure staff are proficient in clinic software and digital workflows.

• Recommend and implement technologies that enhance operational efficiency and patient care.

10. Risk Management & Governance

• Identify operational and clinical risks proactively.

• Implement preventive measures to minimize risk and ensure patient safety.

• Manage incident reporting, investigations, and corrective actions.

• Ensure business continuity and emergency preparedness.

11. Strategic Development

• Support the expansion and continuous improvement of Klinik Q's services.

• Analyze operational data and KPIs to drive evidence-based decision making.

• Participate in strategic planning, new project implementation, and process innovation.

• Represent Klinik Q professionally during meetings, collaborations, and external engagements.

• Annual Leave
• EPF
• SOCSO
• Training Provided
• Allowance Provided
• Overtime Pay
• Annual Bonus