- Jalan Gertak Merah Johor Bahru Johor Malaysia 80000
Working Location
Job Description
Requirements
Education: Bachelor’s degree in Business, IT, Computer Science, Information Systems, or a related field.
Experience: Proven experience in product operations, project coordination, product delivery, or release management. Experience with project management tools (e.g., JIRA, Confluence) is a plus.
Skills:
Excellent analytical, problem-solving, and decision-making abilities.
Strong written and verbal communication skills.
Detail-oriented with strong organizational skills.
Ability to work under pressure and meet tight deadlines.
Language: Fluent in Mandarin and English (to support Mandarin-speaking stakeholders).
Other: Must have full working rights in Malaysia. Short notice candidates are preferred.
Responsibilities
As a Product Operations Executive, you will be the bridge between business goals and technical execution, ensuring seamless product delivery and operations.
Requirement Gathering & Analysis: Collaborate with business, operations, and technical teams to collect and clarify requirements. Identify real user needs through feedback and business scenario analysis to define clear, actionable solutions.
Project Management & Coordination: Develop detailed project plans with clear timelines, milestones, and risk points. Coordinate with design, development, QA, and business teams to ensure projects are on track.
Documentation: Write clear and comprehensive requirements documents, functional specifications, and workflows.
Launch & Version Management: Plan and manage product launches, including version release plans, change notes, and launch checklists.
Quality Assurance: Coordinate UAT and testing processes with QA, R&D, and business teams to ensure final versions are stable and reliable.
Issue Resolution: Perform initial analysis and reproduction of online issues, coordinate with the technical team for fixes, and follow up on verification and regression testing.
Continuous Improvement: Optimize existing features and processes based on feedback, data, and business needs.
Cross-Functional Support: Assist project managers with communication, risk management, and resource coordination across teams.
Benefits
Important Information
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