ocation: (Near Kota Kemuning and next to Quayside Mall) Quayside Tower, Gamuda Kemuning 25.7, 42500 Telok Panglima Garang, Selangor
We are looking for a proactive and organised E-Commerce Executive to support and manage our TikTok Shop operations. The main responsibility of this role is to manage the day-to-day operations of the TikTok account and TikTok Shop, including affiliate management, product listings, livestream coordination and TikTok Ads.
The successful candidate will work closely with a senior team member who will provide guidance on strategy, priorities and overall direction. This role is ideal for someone who is hands-on, organised, willing to learn and interested in growing their career in TikTok e-commerce.
Key Responsibilities
1. TikTok Affiliate Management
- Manage day-to-day communication and relationships with TikTok affiliates and creators.
- Identify and coordinate with suitable affiliates to promote products.
- Handle affiliate enquiries, product recommendations and campaign updates.
- Coordinate product samples for affiliates, including sample requests, tracking and follow-up.
- Monitor affiliate content and performance.
- Follow up with affiliates to encourage content posting and sales conversion.
- Maintain an organised database/tracker of affiliates, samples, content and performance.
2. TikTok Shop Management
- Manage and maintain TikTok Shop product listings.
- Upload and update product information, images, pricing, promotions and product descriptions.
- Ensure product listings are accurate and up to date.
- Coordinate and update TikTok Shop banners, promotional assets and campaign materials.
- Support TikTok Shop campaigns and promotional activities.
- Monitor product performance, stock availability and listing issues.
- Coordinate with internal teams when product, pricing or stock issues arise.
3. TikTok Ads
- Support the day-to-day management of TikTok Ads.
- Set up and monitor campaigns based on the agreed strategy.
- Monitor key performance metrics such as spend, sales, ROAS, CTR and conversion.
- Identify underperforming campaigns and highlight areas for optimisation.
- Work with the senior team member / agency to implement optimisation recommendations.
- Maintain regular reporting of TikTok Ads performance.
4. Livestream Management
- Coordinate and manage the TikTok livestream schedule.
- Work with livestream hosts, affiliates and internal teams to ensure livestream sessions are properly planned.
- Coordinate products, samples, vouchers, promotions and livestream assets.
- Ensure products and promotions are correctly set up before livestreams.
- Monitor livestream schedules and follow up on any changes or issues.
- Support post-livestream performance tracking and reporting.
5. General TikTok Operations
- Monitor the TikTok account and TikTok Shop on a daily basis.
- Keep track of campaigns, promotions, content schedules and important deadlines.
- Prepare regular performance reports and updates.
- Coordinate with internal teams, agencies, creators and other external partners.
- Assist with ad-hoc TikTok projects and campaigns.
- Stay updated on TikTok Shop features, policies, trends and best practices.
Requirements
- 1–3 years of experience in TikTok, TikTok Shop, e-commerce, digital marketing, social media or a related field.
- Experience managing TikTok Shop is highly preferred.
- Experience in affiliate marketing / creator management is an advantage.
- Familiarity with TikTok Ads Manager is preferred.
- Strong organisational and coordination skills.
- Good communication skills and confidence in communicating with affiliates, creators and external partners.
- Proactive and able to follow up independently.
- Detail-oriented, especially when handling product listings, campaigns and schedules.
- Comfortable working in a fast-paced e-commerce environment.
- Willing to learn and take ownership of assigned responsibilities.
- Good command of English; Bahasa Malaysia is an advantage.
Pay: RM3,000.00 - RM5,000.00 per month
Benefits:
- Flexible schedule
- Professional development
Ability to commute/relocate:
- Teluk Panglima Garang: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
Experience:
- E-commerce: 1 year (Required)
Work Location: In person