Kerja Sepenuh Masa Fintech Industry Customer Service (中）客户专员, Gaji tinggi MYR 4,500 di Agensi Pekerjaan TalentConsult WP Kuala Lumpur - Maukerja

Minimum 2 years of customer service experience.

SPM certificate or above.

Proficient in Mandarin and English.

English proficiency of approximately 2.5/5 or above.

Good communication, problem-solving, and customer-handling skills.

Willing to work on a 24/7 rotational shift schedule.

Able to work in a fast-paced fintech environment.

Handle customer inquiries related to digital payment solutions and fintech services.

Assist customers with e-payment, payment gateway, and transaction-related issues.

Investigate payment discrepancies, failed transactions, and other service issues.

Provide timely and accurate information through customer support channels.

Escalate complex technical or payment issues to the relevant internal teams.

Maintain accurate customer records and follow established procedures.

Ensure a professional customer experience while meeting service quality standards.