About the Role
We are seeking a hands-on Pastry Chef cum Café Manager to lead the overall operations of our café. This is a dual-function role suited to someone who can run the kitchen (pastry/dessert production) with the same confidence and rigor they bring to managing a café's day-to-day business — from staff and inventory to promotions and profitability.
The ideal candidate is equally comfortable behind the front of house and back of house.
Key ResponsibilitiesA. Café Management
- Oversee daily café operations, ensuring smooth front-of-house and back-of-house coordination
- Manage staff scheduling, performance, training, and discipline
- Handle recruitment support and onboarding of new café staff
- Oversee inventory management — stock levels, ordering, wastage control, and supplier coordination
- Manage costing and pricing of menu items to maintain healthy margins
- Delegate daily tasks and supervise staff to ensure smooth execution
- Develop and drive promotional ideas and campaigns (in coordination with marketing) to grow footfall and sales
- Monitor sales performance, prepare basic reports, and flag issues to management
- Ensure compliance with hygiene, safety, and cleanliness standards (SOP, food safety regulations)
- Handle customer feedback and resolve service issues professionally
- Manage cash handling, POS operations, and daily reconciliation
- Liaise with management on operational decisions, budgeting, and business improvement
B. Pastry Chef Duties
- Plan, develop, and execute the café's pastry and dessert menu
- Prepare and produce pastries, cakes, desserts, and chocolate-based items to a consistent, high-quality standard
- Innovate seasonal and signature dessert offerings, including items that showcase the brand's chocolate identity
- Manage recipe costing and portion control to align with overall café margins
- Ensure consistency in taste, presentation, and quality across all pastry items
- Maintain proper storage, freshness, and rotation of pastry ingredients (FIFO)
- Train and supervise kitchen/pastry staff on techniques and standards
- Ensure kitchen cleanliness and compliance with food safety standards
- Manage pastry-related inventory and ingredient ordering in line with café inventory processes
Requirements
- Proven experience as a Pastry Chef, with additional experience in café/F&B operations or management preferred
- Strong leadership and people management skills
- Good understanding of costing, inventory control, and basic P&L
- Creative flair for menu development and promotional ideas
- Ability to multitask between kitchen production and business operations
- Strong organizational and problem-solving skills
- Good communication skills in English and Bahasa Malaysia
- Willingness to work on weekends/public holidays as required by café operations
- Certification in Culinary Arts / Pastry & Bakery (advantageous but not mandatory with sufficient experience)
Pay: RM2,800.00 - RM3,500.00 per month
Work Location: In person