Kerja Sepenuh Masa, Retail Sales Advisor (Retail Electrical Appliances) - Bukit Jambul di Ban Hin Bee Pulau Pinang - Maukerja

About the role

To drive sales through expert product knowledge and genuine customer engagement, ensuring every interaction adds value to the customer's purchase journey while supporting store operations and team growth.

Key responsibilities

• Proactively engage customers to understand their specific requirements, lifestyle, and budget constraints

• Ask insightful questions to identify unstated needs and recommend suitable products

• Maintain in-depth knowledge of all appliances, including features, warranties, and energy efficiency

• Conduct live demonstrations tailored to local usage habits

• Actively promote ongoing promotions, bundles, and financing options to enhance affordability

• Strategically upsell complementary products (e.g., extended warranties, installation services) where they add clear value

• Resolve complaints empathetically, focusing on long-term satisfaction over quick fixes

• Follow up post-purchase to ensure product satisfaction and address any concerns

• Assist in onboarding new hires by sharing practical sales techniques and product knowledge

• Ensure displays are clean, fully functional, and correctly labeled (multilingual where required)

About you

• Customer Service competency

• Communication skills

• Time management

• Flexibility

• Problem solving skills

• Negotiation Skills

• Professionalism

• Product Knowledge

• Sales & Upselling Skills

• Attention to Detail & Accuracy