- Outram Central Region (Singapore) Singapore
Kerja Sepenuh Masa Service Desk Administrator, Gaji tinggi SGD 3,500 di Dp Architects Central Region (Singapore) - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Responsibilities
User Support: Provide Tier 1 and Tier 2 technical support for hardware, software, network, and application issues.
Incident & Request Management: Log, prioritize, track, and resolve IT tickets adhering to established Service Level Agreements (SLAs).
System & Account Administration: Manage user accounts, permissions, and access rights (Active Directory / Microsoft 365).
Workstation Provisioning: Set up, configure, and deploy laptops, desktop workstations, and mobile devices for onboarding employees.
Maintenance & Troubleshooting: Diagnose hardware/software faults, perform routine system updates, and manage IT asset inventory.
Documentation: Maintain clear technical documentation, standard operating procedures (SOPs), and end-user knowledge base articles.
Requirements
Nitec/ Diploma in Information Technology, Computer Science, or equivalent practical experience in IT service desk/desktop support.
Proficiency in Windows operating systems and Microsoft 365 suite.
Basic understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN).
Experience with ticketing tools and Active Directory is highly advantageous.
Excellent problem-solving abilities, strong communication skills, and a customer-service mindset.
DP Architects practices as a multidisciplinary design group, One Global Studio, with 900 staff, 16 strategically linked international offices from Shanghai to London, 8 associated specialist companies, with a reach of 77 countries around the world.
User Support: Provide Tier 1 and Tier 2 technical support for hardware, software, network, and application issues.
Incident & Request Management: Log, prioritize, track, and resolve IT tickets adhering to established Service Level Agreements (SLAs).
System & Account Administration: Manage user accounts, permissions, and access rights (Active Directory / Microsoft 365).
Workstation Provisioning: Set up, configure, and deploy laptops, desktop workstations, and mobile devices for onboarding employees.
Maintenance & Troubleshooting: Diagnose hardware/software faults, perform routine system updates, and manage IT asset inventory.
Documentation: Maintain clear technical documentation, standard operating procedures (SOPs), and end-user knowledge base articles.
Requirements
Nitec/ Diploma in Information Technology, Computer Science, or equivalent practical experience in IT service desk/desktop support.
Proficiency in Windows operating systems and Microsoft 365 suite.
Basic understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN).
Experience with ticketing tools and Active Directory is highly advantageous.
Excellent problem-solving abilities, strong communication skills, and a customer-service mindset.
DP Architects practices as a multidisciplinary design group, One Global Studio, with 900 staff, 16 strategically linked international offices from Shanghai to London, 8 associated specialist companies, with a reach of 77 countries around the world.
Peringatan Penting
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