- Woodlands North Region (Singapore) Singapore
Kerja Sepenuh Masa IT Support Engineer, Gaji tinggi SGD 3,800 di Dezign Format Pte Ltd North Region (Singapore) - Maukerja
IT Support Engineer
Dezign Format Pte Ltd
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
We are seeking a proactive IT Support Engineer to provide end-user technical support while maintaining the organization's IT infrastructure, networks, and systems. The role includes troubleshooting hardware, software, and network issues, administering Windows servers, Active Directory, Fortinet firewalls, VPNs, and IT assets, as well as ensuring the reliability of IT infrastructure and security.
The successful candidate will also manage technical documentation, support ISO compliance requirements, and work closely with vendors to deliver efficient, secure, and high-quality IT services.
Responsibilities
End User Support
Provide Level 1 & Level 2 technical support for hardware, software, and network-related issues
Install, configure, and troubleshoot Windows and MacOS operating systems
Support Microsoft Office, business applications, printers, scanners, and peripheral devices
Resolve user incidents promptly and maintain high service quality
Maintain IT support tickets and document issue resolutions
Network & Security Administration
Configure, maintain, and troubleshoot LAN, WAN, and wireless networks
Administer and monitor Fortinet FortiGate Firewall
Configure and support FortiClient VPN for remote users
Monitor network performance and perform preventive maintenance
Coordinate with ISPs and external vendors on network-related issues
Server Administration
Manage and maintain Microsoft Windows environment
Administer Active Directory, Group Policy, DNS, DHCP, and file sharing services
Perform server health monitoring, system updates, backup, and recovery
Support virtualization environments where applicable
IT Infrastructure
Maintain CCTV surveillance systems
Support IP telephony and meeting room AV equipment
Install and maintain structured cabling, switches, wireless access points, and networking devices
Ensure IT infrastructure availability and reliability
IT Asset Management
Manage the complete lifecycle of IT assets, including procurement, inventory, deployment, maintenance, and disposal
Maintain accurate hardware and software asset records
Ensure software licensing compliance
Conduct periodic asset verification and stock audits
Documentation
Develop and maintain IT documentation, standard operating procedures (SOPs), technical manuals, and asset records
Maintain accurate documentation for network diagrams, server configurations, and disaster recovery procedures
Support ISO management system (e.g., ISO 27001, ISO 9001) by maintaining IT documentation, SOPs, and audit records
Requirements
Education
Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information systems, or a related discipline.
Experience
Minimum 2 years of hands-on experience in IT support, system administration, or Infrastructure support.
Experience supporting enterprise IT environments is preferred.
Technical Skills
Strong knowledge of:
Microsoft windows 10/11
MacOS operation system
Windows Server/Hyper-V/VMware
Active Directory
DNS, DHCP, Group Policy
Microsoft 365
Fortinet FortiGate Firewall
FortiClient VPN
TCP/IP, LAN/WAN, VLAN, Wi-Fi
CCTV systems
Network switches and wireless access points
Backup and disaster recovery
IT Asset Management
Dezign Format is a turnkey Design & Build specialist in the industry providing innovative design and quality build services.
We are an integrated spatial-design practitioner with over 35 years of experience in:
Learn more about us@*************
Why Join Us?
We place people first and centers the business around them.We believe in taking care of our staff so they can perform well naturally at work. With a team of in-house designer and production specialists who are pioneers in their respective fields, one can look to learn more or be trusted to work with the best together as a team with us at Dezign Format!
The successful candidate will also manage technical documentation, support ISO compliance requirements, and work closely with vendors to deliver efficient, secure, and high-quality IT services.
Responsibilities
End User Support
Provide Level 1 & Level 2 technical support for hardware, software, and network-related issues
Install, configure, and troubleshoot Windows and MacOS operating systems
Support Microsoft Office, business applications, printers, scanners, and peripheral devices
Resolve user incidents promptly and maintain high service quality
Maintain IT support tickets and document issue resolutions
Network & Security Administration
Configure, maintain, and troubleshoot LAN, WAN, and wireless networks
Administer and monitor Fortinet FortiGate Firewall
Configure and support FortiClient VPN for remote users
Monitor network performance and perform preventive maintenance
Coordinate with ISPs and external vendors on network-related issues
Server Administration
Manage and maintain Microsoft Windows environment
Administer Active Directory, Group Policy, DNS, DHCP, and file sharing services
Perform server health monitoring, system updates, backup, and recovery
Support virtualization environments where applicable
IT Infrastructure
Maintain CCTV surveillance systems
Support IP telephony and meeting room AV equipment
Install and maintain structured cabling, switches, wireless access points, and networking devices
Ensure IT infrastructure availability and reliability
IT Asset Management
Manage the complete lifecycle of IT assets, including procurement, inventory, deployment, maintenance, and disposal
Maintain accurate hardware and software asset records
Ensure software licensing compliance
Conduct periodic asset verification and stock audits
Documentation
Develop and maintain IT documentation, standard operating procedures (SOPs), technical manuals, and asset records
Maintain accurate documentation for network diagrams, server configurations, and disaster recovery procedures
Support ISO management system (e.g., ISO 27001, ISO 9001) by maintaining IT documentation, SOPs, and audit records
Requirements
Education
Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information systems, or a related discipline.
Experience
Minimum 2 years of hands-on experience in IT support, system administration, or Infrastructure support.
Experience supporting enterprise IT environments is preferred.
Technical Skills
Strong knowledge of:
Microsoft windows 10/11
MacOS operation system
Windows Server/Hyper-V/VMware
Active Directory
DNS, DHCP, Group Policy
Microsoft 365
Fortinet FortiGate Firewall
FortiClient VPN
TCP/IP, LAN/WAN, VLAN, Wi-Fi
CCTV systems
Network switches and wireless access points
Backup and disaster recovery
IT Asset Management
Dezign Format is a turnkey Design & Build specialist in the industry providing innovative design and quality build services.
We are an integrated spatial-design practitioner with over 35 years of experience in:
- Festive Décor
- Events & Exhibitions
- Themed Experiences
- Museum & Galleries
- Brand Activation
- Commercial & Retail Fit-out
Learn more about us@*************
Why Join Us?
We place people first and centers the business around them.We believe in taking care of our staff so they can perform well naturally at work. With a team of in-house designer and production specialists who are pioneers in their respective fields, one can look to learn more or be trusted to work with the best together as a team with us at Dezign Format!
Peringatan Penting
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