- Pulau Pinang Malaysia
Kerja Sepenuh Masa, Centre Manager, Premier Banking di RHB Banking Group Pulau Pinang - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Primary Objective
Sales Management
Revenue
- Effectively and efficiently manage the Relationship Managers and Premier Relationship Directors in delivering performance targets, sales standards, service quality, and risk management within the Premier Channel.
- Strategically plan and execute all Premier business initiatives, organize and implement Premier sales activities to generate sales volume, and ensure the Bank's Premier platform maintains a strong presence in the local market.
- Deliver excellent customer experience to maintain strong rapport and loyalty among all Premier customers.
Sales Management
Revenue
- Lead business development activities and ensure alignment of business strategy/plans with Premier Channel's strategies.
- Plan and execute clients' marketing events/activities on a monthly basis to drive sales.
- Efficiently and effectively manage Branch resources by collaborating with Branch Managers (BM), Branch Sales personnel, and Affluent & Wealth Regional Sales Heads to drive and expand the Premier customer base, retention, and satisfaction.
- Manage the Premier Sales and Service team to achieve assigned revenue targets.
- Optimize customer interaction tools such as ONYX and campaign leads to deliver sales results and increase staff productivity.
- Practice the use of sales methodology and Financial Journeys to achieve targets.
- Deliver high-level, consistent service and quality standards to all Premier customers.
- Build and enhance the value proposition of the Premier Banking Channel.
- Build and develop staff competencies and sales & service capabilities.
- Responsible for recruitment and staff retention.
- Ensure the team adheres to all related regulatory requirements, policies, operational risk, legal, and compliance matters, including processes and procedures at all times.
- Ensure there are no operational and control lapses amongst team members.
Peringatan Penting
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