Kerja Sepenuh Masa, Servicedesk Engineer(12 hrs shift job)(salary $2800) di RAPSYS TECHNOLOGIES PTE LTD - Maukerja

We're Hiring: Servicedesk Engineer!

We are looking for a dedicated and skilled Servicedesk Engineer to join our team in Singapore. This role is crucial for providing exceptional technical support and ensuring seamless IT operations. The ideal candidate will have a solid understanding of IT service management, troubleshooting techniques, and a passion for helping others.

Location: Deport road, Singapore
Work Mode: Work from Office
Role: Servicedesk Engineer (12 hrs shift job)

Job Description:
 The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner) 
 Provide First Call Resolution (FCR) technical support via phone and email
 Ensure calls are answered and emails are responded in a timely manner
 Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions 
 Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
 Maintain ownership of cases and follow-up on reported issues until closure and gather and complete relevant information is recorded
 Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature
 Handle initial classification/ prioritization of the incidents
 Track the progress of resolution and provide regular updates for follow-up actions and incident status
Qualifications:
 Min Diploma in IT related fields 
 Min 1 year End user support experience, Desktop or Technical Service Desk
 Customer Service Experience in non tech call center environment will not be considered
 Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support

Ready to take your career to the next level? Apply now and be part of our dynamic team!