Core Responsibilities:
Supervise operations & ensure adequate manpower & resources are available in assigned terminal during shift duty.
Ensure adequate trolleys are available in all designated Trolley Staging Point(s) in assigned terminal.
Ensure intra-terminal and/or inter-terminal trolley transfers.
Responsible for the serviceable conditions of lightweight transporter(s) allocated to assigned terminal.
Liaise with technical support team for the removal of damaged &/or faulty trolleys from designated holding area in assigned terminal.
Attend to customer complaints and escalation when required.
Responsible for 20-30 trolley and other service officers & other administrative duties/secondary appointment.
Periodic Duties:
Responsible for the conduct, disciplinary & administrative matters of assigned trolley service officers.
Conduct schedule operations/safety/security briefing to trolley service officers during shift duty.
Conduct scheduled coaching session with direct reports
Covering TMC duties as & when assigned.
Job Specifications (Qualifications/Experiences):
O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent preferred
Min. 2 years of supervisory experience in operations functions.
Possess excellent interpersonal, communication & organizational skills.
Adaptable to change & a good team player.
Able to work on Shift Duty.
Able to obtain an Airport Pass (Airside)
Familiarity with Changi Airport terminal operations will be an added advantage
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