Restaurant Supervisor (Restaurant – Western Cuisine)
Job Summary
The Restaurant Supervisor is responsible for overseeing the restaurant's daily operations, ensuring excellent customer service, efficient processes, and strong financial performance, while maintaining high standards of food quality and hygiene.
Responsibilities
Oversee daily restaurant operations to deliver smooth, efficient service and operational excellence
Lead, supervise, and motivate the restaurant team to achieve performance targets and maintain high morale
Manage staffing levels, create schedules, and evaluate employee performance to optimise workforce productivity
Monitor sales data, control operational costs, and implement strategies to improve profitability
Deliver excellent customer service by promptly addressing and resolving customer concerns
Maintain consistent food quality, cleanliness, and service standards aligned with company policies
Oversee inventory management and purchasing processes to ensure adequate stock and cost control
Maintain strong supplier relationships to support seamless procurement and quality standards
Ensure compliance with Singapore Food Agency (SFA), National Environment Agency (NEA), workplace safety regulations, and company policies
Coordinate between kitchen and service teams to optimise workflow and operational efficiency
Implement promotional activities and operational improvements to drive business growth
Preferred competencies and qualifications
Diploma or Degree in Hospitality, Business, or a related field is preferred
Minimum 3 years of experience in restaurant management or a similar role
Strong leadership and team management skills demonstrated through team performance and engagement
Good knowledge of restaurant operations and customer service best practices
Ability to work effectively under pressure in a fast-paced environment
Good communication and problem-solving skills applied in daily operations
Willingness to work shifts, weekends, and public holidays
Other Information
Benefits
Competitive salary
Staff meals provided
Performance incentives
Career advancement opportunities
Annual leave and medical benefits