Kerja Separuh Masa, Client Support Specialist di Zazpi Fundación Comunitaria Del Distrito 7 De Bilbao - Maukerja

Client Support Specialist

Location: United Arab Emirates

Employment Type: Full-time / Part-time

About the Role

We are seeking a customer-focused, responsible, and professional Client Support Specialist to join our team and provide excellent support to clients while ensuring a smooth and positive customer experience.

In this role, you will be responsible for handling client inquiries, providing timely assistance, resolving issues, maintaining client relationships, and coordinating with internal teams to ensure client needs are effectively addressed.

Key Responsibilities

Respond to client inquiries through email, phone, chat, and other communication channels.

Provide professional and timely support to clients.

Understand client needs and provide appropriate solutions and assistance.

Handle client requests, complaints, and service-related issues effectively.

Follow up with clients to ensure issues are resolved and expectations are met.

Maintain accurate and up-to-date client records and support documentation.

Coordinate with internal departments to resolve client-related matters.

Assist with account setup, service requests, and client onboarding when required.

Monitor and follow up on pending client cases and requests.

Maintain a high level of client satisfaction and professional communication.

Identify recurring client issues and provide feedback to relevant teams.

Prepare basic client-support reports and maintain case records.

Follow company policies, procedures, and service standards.

Handle confidential client information responsibly.

Support other client-service and administrative tasks as required.

What We’re Looking For

Strong customer-service and communication skills.

Professional, friendly, and client-focused attitude.

Excellent verbal and written communication abilities.

Strong problem-solving and conflict-resolution skills.

Ability to understand client needs and provide effective solutions.

Good organizational and time-management skills.

Ability to handle multiple client requests and priorities.

Strong attention to detail.

Ability to work independently as well as part of a team.

Comfortable working in a fast-paced and professional environment.

Proficiency in Microsoft Office applications and customer-support systems.

Experience with CRM or ticketing systems is an advantage.

Qualifications

Bachelor’s degree or diploma in Business Administration, Communications, Customer Service, Management, or a related field is preferred.

Previous experience in client support, customer service, account management, or a similar role is an advantage.

Experience handling customer inquiries, complaints, and service requests.

Experience working with CRM, ticketing, or client-management systems is an advantage.

Good knowledge of Microsoft Office applications.

Candidates with relevant UAE work experience are preferred.

What We Offer

Professional employment opportunity in the UAE

Flexible full-time or part-time employment options.

Professional and collaborative working environment.

Opportunities for career development and professional growth.

Training and support to help you succeed in the role.

Exposure to regional and international clients.

Opportunity to develop client-management and communication skills.

Potential for long-term career progression.

How to Apply

If you are a motivated, client-focused professional looking for your next opportunity in the UAE, we would love to hear from you.

• Please submit your CV and include your relevant client-support or customer-service experience, communication skills, CRM/system experience, problem-solving experience, and any relevant professional qualifications.