Kerja Sepenuh Masa GUEST EXPERIENCE OFFICER ( GEO ) - HOSTESS | MAGNATE (MENARA MERDEKA 118), Gaji tinggi MYR 2,500 di PBR HOSPITALITY SDN BHD Federal Territory - Maukerja

1. Act as the Person in Charge (PIC) for customer-related matters.

2. Welcome and engage with customers, especially VIPs and regular guests.

3. Greet all customers in a polite, friendly and professional manner.

4. Oversee the reservation and seating system to ensure smooth operations.

5. Manage the UMAI reservation system accurately and and in an organised manner.

6. Arrange customer seating based on:

- Reservations

- Walk-ins

- Outlet capacity

7. Provide basic information to customers, including:

- Waiting time

- Promotions or vouchers

- Outlet policies.

8. Manage the waiting list and follow up with customers when tables become available.

9. Communicate effectively to ensure smooth service flow with the:

- Captain

- Supervisor

- Service team

10. Always maintain cleanliness and neatness of the entrance and reception area.

11. Assist in collecting customer feedback (e.g. surveys and feedback forms), including:

- Customer feedback and satisfaction insights

- Service-related issues or complaints

- Suggestions for service improvement and enhancement.

12. Report any customer-related issues to Supervisor or Manager promptly.

13. Follow Me’nate’s grooming standard and Standard Operating Procedures (SOP) at all times.

14. Responsible to any ad hoc task from time to time by superior.

UMAI RESERVATION PROCESS (MUST BE DONE BEFORE SEATING)

Customers are NOT allowed to be seated without being entered into the UMAI system.

REQUIRED STEPS:

1. Check reservations in UMAI

- Confirm customer name, date & time, number of guests (pax), and outlet.

2. If the customer has a reservation:

- Confirm their arrival in UMAI.

- Update the status to Arrive or Seated.

- Check for any remarks or special requests.

3. If the customer is a walk-in:

- Enter customer details into UMAI first:

- Customer name

- Phone number

- Number of guests (pax)

- Time of arrival

- Record the customer as Walk-in in the system.

4. Make sure all information is recorded BEFORE seating

- No temporary seating is allowed.

- Do not skip any steps, even during busy hours. Always follow the process correctly

Pay: RM2,200.00 - RM2,500.00 per month

Work Location: In person