What you will do
Floor & hospitality
Welcome guests and help set the tone of the room: warm, relaxed, and alert
Take orders, serve food and drinks, and look after tables through the meal
Make regulars feel known — remember faces, usual orders, and small preferences
Hold an easy conversation when it fits, and give people space when it does not
Handle seating, simple reservation checks, and guest requests with good judgement
Keep water, bread, coffee, and tables moving without being asked
Service support
Help set up and pack down the dining room
Keep the floor, side station, and wash-up area tidy and service-ready
Support the pass and run food when the room is busy
Follow food hygiene, safety, and house procedures
Work as part of a small team and step in where needed
Who we are looking for
Warm, sociable, and naturally welcoming
Comfortable talking to guests and making them feel at ease
Energetic and present on the floor, without being forced or loud
Genuinely interested in people — especially neighbourhood regulars
Reliable: if you are rostered, you show up ready
Open to full-time or flexible / part-time hours, including some evenings and weekends
Clear, calm communicator with teammates and guests
Comfortable in a smart-casual, family-style trattoria — friendly, sharp, and unfussy
Happy to learn the menu and look after a section
No long F&B CV required if the personality is right.
Good to have
Familiarity with Italian dishes and names, or comfort saying them clearly
Barista experience, or confidence making coffee
Previous cafe, restaurant, or hotel service experience
Charisma — the kind of person guests remember and ask for
Sharp and alert on the floor: sees an empty glass, a waiting table, or a guest who needs something before they ask
Ability to build regulars and bring people back
Conversational Italian, or an interest in Italian food
A local network, or the confidence to become a familiar face in the neighbourhood
Wine curiosity, even at a basic level