Kerja Sepenuh Masa, Customer Service Officer (Senior Executive) di IPOS International - Maukerja

Company Description At IPOS International, part of the Intellectual Property Office of Singapore (IPOS), we support Singapore’s growth as a global hub for intellectual property (IP) creation, commercialisation, and management. We serve public agencies, private enterprises, non-profit organisations, investors, service providers, and individuals through patent search and analysis, training, and IP management services. Our work focuses on amplifying creativity and enabling innovation, helping organisations realise economic and social value from their intangible assets. As a key contributor to the Singapore IP Strategy 2030, we play an active role in shaping Singapore’s future-ready IP ecosystem and supporting innovation-led growth.
Role Description The Customer Service Officer (Senior Executive) is a full-time role based in Singapore, structured as a hybrid position with a mix of on-site and work-from-home arrangements. The role involves handling customer enquiries across multiple channels, such as email, phone, and online platforms, ensuring timely and accurate responses. The officer will manage service requests, provide information on IPOS International’s services, and support customers in navigating processes related to IP and intangible assets. Daily responsibilities include maintaining service quality standards, documenting customer interactions, escalating complex cases where necessary, and contributing to continuous improvement of customer experience. The role may also involve supporting outreach initiatives, gathering feedback, and collaborating with internal teams to enhance service delivery.
Qualifications

• Strong Interpersonal Skills with the ability to build rapport and communicate clearly with diverse stakeholders.
• Demonstrated experience in Customer Service and Customer Support, preferably in a professional services or public sector environment.
• Proven track record in driving Customer Satisfaction and managing Customer Experience across different touchpoints.
• Ability to handle enquiries with professionalism, patience, and attention to detail, including complex or sensitive issues.
• Good written and verbal communication skills in English; additional language proficiency is an advantage.
• Comfort with using CRM systems, contact centre tools, and standard office software (e.g., MS Office, online collaboration platforms).
• Strong problem-solving skills, resilience under pressure, and a customer-centric mindset.
• Diploma or degree in business, communications, or related field; customer service or contact centre experience is highly preferred.