Job Summary
Manage and coordinate daily operations to enhance workplace efficiency and team performance. Lead employee relations, support recruitment, resolve issues, and maintain strong customer and staff communication.
Responsibilities
Schedule and coordinate meetings to ensure effective communication and planning across teams
Conduct employee performance reviews to evaluate and support staff development and growth
Build and maintain positive customer relationships to increase satisfaction and loyalty
Participate in recruitment and dismissal processes to support workforce management and staffing needs
Resolve workplace conflicts and issues promptly to maintain a productive and harmonious environment
Address employee and customer concerns quickly to ensure smooth daily operations
Develop and implement strategies to improve workplace efficiency and achieve organizational goals
Manage phone correspondence to facilitate clear communication with internal and external stakeholders
Liaise between managers, customers, and employees to coordinate activities and ensure accurate information flow
Provide clear direction and guidance to staff to support operational objectives and team alignment
Troubleshoot POS system issues to minimize downtime and maintain high service quality
Support ongoing learning and development initiatives to enhance team members’ skills and capabilities
Foster a respectful and inclusive team environment to promote collaboration and engagement