Kerja Internship (Communication), Patient Advocacy - Support Office (min. 6 months) di National University Health System Northwest (Singapore) - Maukerja

About Patient Advocacy & Support Office (PASO)

The Patient Advocacy & Support Office (PASO) works to shape care together with patients, carers, and the community.

We champion person- and family-centred care across NUHS, and partner with patients, carers, and families to ensure their lived experiences inform service design, quality improvement, and healthcare delivery. We do this through activating communities, building capabilities, and catalysing cultural shift across the system.

Our work spans three key areas:

• Patient Experience – ensuring care is compassionate, responsive and coordinated across NUHS institutions
• Patient Advocacy – engaging patients, carers and families as partners in shaping care
• Carer Advocacy – recognising and supporting carers as key contributors in the healthcare journey

Role Overview

As a Communications intern, you will support PASO’s work across these three areas through storytelling, communications, and content development. You will be part of a team working to strengthen patient and carer voices within the healthcare system.

You will gain exposure to how stories, lived experiences, and strategic communications can be used to build understanding, strengthen partnerships across institutions and communities, and drive culture and mindset change.

PASO’s work is dynamic and constantly evolving, with opportunities to be part of shaping new ideas and approaches. Much of the work involves strategy thinking, navigating complex, real-world challenges, and working across different perspectives.

There is often no single “right answer”, and progress may not always be immediately visible — but this also means you’ll be working at the forefront of change, where your thinking and contributions can meaningfully shape how things develop.

This role offers a unique opportunity to explore communications beyond marketing and publicity – using storytelling as a tool for advocacy, engagement, and systems change.

Learning Objectives

Through this internship, you will gain exposure to:

• Storytelling for Social Impact

Explore how narratives can be used to surface lived experiences, foster empathy, and advocate for patient and carer perspectives.

• Strategic Communications

Learn how communications can support organisational goals, influence culture, and drive engagement across a healthcare ecosystem

• Healthcare Communications

Gain first-hand exposure to the realities and nuances of working with patients, carers, healthcare professionals, and community partners.

What You May Work On

Work at PASO is about implementing strategies to practice, and ideas into impact. Depending on ongoing projects, you may be involved in:

1. Content Development & Storytelling

• Support the development of patient and carer stories across digital and internal communication platforms
• Draft, edit, and proofread content for newsletters, social media, web content, and internal communications
• Assist in shaping human-centred narratives that reflect patient and carer experiences with clarity, empathy, and sensitivity
• Support content ideation and storytelling approaches aligned with engagement objectives

2. Event & Campaign Communications

• Support communications and publicity efforts for PASO initiatives and engagement events
• Designing visual communication materials & collaterals
• Assist in preparing event communication materials such as write-ups, scripts, FAQs, presentation slides, and social media captions
• Coordinate post-event communications including highlights, media summaries, and content recaps
• Support event logistics and stakeholder coordination where required

3. Media & Stakeholder Engagement

• Assist in drafting media pitches, briefing notes, talking points, and communication materials
• Support coordination with internal stakeholders including communications teams, departments, and community partners
• Consolidate inputs, track timelines, and support content review and approval processes
• Assist in maintaining organised communication records and documentation

4. Digital Communications & Content Management

• Support content planning and scheduling across communication channels
• Organise and manage digital content assets including photos, stories, and communication materials
• Assist with basic formatting and coordination with design or production vendors
• Support tracking of communication deliverables and campaign timelines

5. Research & Insights

• Conduct background research on patient experience, carer support, community engagement, and healthcare communication trends
• Support simple analysis and consolidation of feedback, survey responses, and engagement insights
• Contribute ideas to improve outreach, storytelling effectiveness, and audience engagement
• Monitor relevant social and digital communication trends where applicable

You may also be assigned additional responsibilities as needed to support PASO’s ongoing work and priorities.

Who We’re Looking For

We are looking for individuals who are:

• Curious and open to learning
• Able to timelines responsibly
• Detail-oriented and able to manage multiple tasks in a fast-paced environment
• Collaborative team players
• Thoughtful & empathetic
• Interested in healthcare, community-building, advocacy, or social impact

Preferred Qualifications

• Experience in content writing, social media management, or digital communications
• Familiarity with basic design tools (e.g. Canva, Adobe Express) is an advantage
• Interest in human-centred storytelling, advocacy, or patient engagement
• Basic understanding of social media trends and content performance metrics

Important Notes:

• This internship is open to students currently enrolled in local universities in Singapore. Applicants must be undertaking this internship as part of their academic requirements or under a non-credit bearing arrangement supported by their institution.
• This internship period is a minimum of 6 months to 1 year.