Kerja Sepenuh Masa, Field Support Engineer di Hitachi Asia (M) Kedah - Maukerja

Key Responsibilities

• Provide on-site technical support, troubleshooting, maintenance and repair of equipment and systems.
• Provide internal, external and depth measurements using vernier calipers.
• Perform repeatability measurements using dial gauge & levelling using level gauge.
• Conduct continuity, current and voltage measurements using multimeter.
• Ability to perform robot teaching for accuracy and repeatability.
• To read and understand mechanical drawings including identifying component part numbers, manufacturers, quantity, functions, etc.
• Ability to read and understand pneumatic drawings including identifying component symbols, functions as well as trace the circuit flow.
• Read and understand electrical drawings including identifying component symbols, functions, as well as trace the circuit flow.
• Ensure all work is carried out in accordance with Company procedures, safety requirements, and applicable standards.
• Provide technical guidance and basic training to customer where required with strong analytical, problem-solving, communication skills and customer service.

Job Requirements:

• Ability to discuss, diagnose & repair operational and process problems as reported by the customer.
• Troubleshoot, repair and maintenance of robots, control devices, mechanical units, transfer devices and peripheral equipment.
• Learn new equipment regularly and support customers with a variety of skill levels remotely.
• Work in cleanroom environment.
• Work with the JRA Singapore team during tool installation and commissioning where tool levelling, alignment, robot teaching, testing and debugging the tool will be required.
• Work in confined space which is required during tool installation and maintenance.
• Work at heights during tool installation and maintenance.
• Manual lifting work is required.
• Coordinate and perform scheduled preventive maintenance with customer.
• Respond to escalation from Intel as per the procedures attached.
• Observe all safety regulations at all times.
• Comply with LOTO requirements at all times.
• Conduct Levels 1 and 2 training to customer. Level 1 refers to operator training and level 2 refers to maintenance and troubleshooting training.
• Thorough documentation of each customer and incident using case reporting system.
• Self-directed to follow up with customers and internal stakeholders.
• Actively propagates JR culture within engineering and promotes our capabilities.
• Assist with documentation and “support guides” of recurrent issues.
• Ability to work independently and as part of a collaborative team; ability to follow instructions and adhere to quality and safety policies and practices.