Kerja Sepenuh Masa, Customer Service Executive (Agent) di Daythree Selangor - Maukerja

Role Description

As a Customer Service Agent, you will be responsible for providing excellent service to customers by handling inquiries, resolving issues, and ensuring a positive customer experience through various communication channels.

Key Responsibilities:

• Handle inbound customer inquiries via phone, email, or chat
• Provide accurate information regarding products, services, and policies
• Resolve customer complaints in a professional and timely manner
• Maintain proper documentation of customer interactions in the system
• Follow company procedures and service standards
• Work closely with team members and supervisors to meet service targets
• Ensure customer satisfaction and maintain a positive brand image

Qualifications & Requirements:

• Minimum SPM / Diploma
• Fresh graduates are welcome to apply
• Previous customer service or call centre experience is an advantage
• Good communication skills in English and Bahasa Malaysia
• Able to work shifts and in a fast-paced environment
• Patient, responsible, and customer-oriented
• Able to work independently and as part of a team