Full Time Operations Manager Jobs, salary up to MYR 10,000 in GOODRICH ASIA PACIFIC SDN BHD Shah Alam - Maukerja

Key Responsibilities & Leadership Scope

• Align daily operations with company goals, policies, and strategic directives.
• Lead and manage Port Klang operations and the transshipment department, ensuring efficient cargo handling and on-time delivery.
• Act as the stand-in Head of Import & Documentation for both Port Klang and PGU offices, overseeing operations and staff performance.

Operations & Logistics Management

• Negotiate competitive rates with feeder service providers and manage space procurement to optimize cost and capacity.
• Oversee transshipment activities for special equipment, dry vans, and ISO tanks, ensuring safe and seamless handling.
• Manage transloading operations, ensuring efficient cargo transfers.
• Monitor depot activities, including container movements (MT export/import) and trucking coordination.
• Handle vessel operations when required.

Stakeholder & Compliance Management

• Serve as the key liaison with port authorities, customs, and port police to ensure regulatory compliance and smooth operations.
• Maintain strong relationships with vessel operators, principals, and logistics partners.
• Manage multiple principals’ equipment, including allocation, maintenance, and dispatch coordination.

Documentation & Financial Oversight

• Approve Bills of Lading (BL), EDO, and import shipment documentation.
• Review and approve invoices from feeder operators, ports, depots, and vendors.
• Ensure accuracy and compliance in all shipping and operational documentation.

Performance, Cost Control & Optimization

• Implement cost-control measures, including route and packaging optimization.
• Monitor shipping budgets and operational expenses.
• Track and analyse KPIs (delivery timelines, accuracy, and costs) to improve efficiency.
• Utilize logistics and depot management systems to enhance operational performance.

Problem Solving & Customer Service

• Handle shipment delays, damages, and loss cases, ensuring timely resolution.
• Manage damage claims from shippers and consignees while maintaining high customer satisfaction.
• Develop and implement preventive measures to minimize operational disruptions.
• Communicate effectively with customers, vendors, and internal teams.

Leadership & Team Development

• Train employees on SOPs and operational procedures.
• Guide branch offices on best practices to ensure consistency across locations.
• Provide leadership in high-pressure situations with 24/7 operational readiness when required.

Core Competencies

• Strong leadership and team management
• Excellent organizational and multitasking skills
• In-depth knowledge of port operations and shipping documentation
• Cost control and operational optimization expertise
• Strong negotiation and communication skills
• High attention to detail
• Problem-solving under pressure
• Proficiency in company and logistics software systems

Pay: RM7,000.00 - RM10,000.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion

Work Location: In person