Kerja Sepenuh Masa, Digital Workplace Engineer di Ad Astra Consultants Selangor - Maukerja

General Purpose

Ensure reliable, secure, and consistent end‑user and collaboration platform operations for all employees globally. Provide L2/L3 operational support across endpoints, M365, collaboration tools, device lifecycle, compliance, patching, and remote support processes. Ensure consistent workplace experience across all regions.

Key Responsibility Areas

RUN (Digital Workplace Operations)

• Deliver global M365 operations: Teams, SharePoint, OneDrive, Exchange Online, Intune issues
• Manage endpoints: compliance, patching, packaging, imaging, OS lifecycle, baselines
• Operate collaboration & productivity platforms (Teams, SharePoint, conferencing, Power Platform basic ops)
• Execute device lifecycle operations: onboarding, offboarding, decommissioning, policy updates
• Maintain workplace runbooks, baseline images, knowledge articles
• Contribute to endpoint and collaboration security operations: Defender, BitLocker, hardening
• Execute structured follow‑the‑sun handovers across regions

ENABLE (Platform Integration & Tooling)

• Align with Endpoint Solutions on global templates, OS governance, compliance policies
• Align with Collaboration Platforms on M365 governance, roadmaps, and adoption support
• Apply automation kits (Autopilot, Intune, scripts, packaging automation)
• Feed improvements to ServiceNow workflows and Digital Workplace service catalog

GOVERN (Standards Enforcement)

• Apply global Digital Workplace & Endpoint governance rules (OS versions, policies, patching)
• Apply M365 and collaboration platform governance (coherence, lifecycle, security)
• Ensure adherence to ITSM process governance (incident/change/problem/knowledge)

Cross‑Team Collaboration

• Work closely with Field Services & Support for onsite issues
• Collaborate with Cyber Security for endpoint hardening & threat remediation
• Support global rollouts, hardware refreshes, VDI improvements, and collaboration upgrades

Education

• Degree in IT / Computer Science or equivalent
• Preferred: Microsoft 365 Modern Desktop Administrator, ITIL, MS‑900, MD‑102

Knowledge and Skills

• Strong experience with Intune, Autopilot, SCCM, endpoint compliance & lifecycle
• Solid M365 administration (Teams, OneDrive, SharePoint, Exchange Online)
• Scripting (PowerShell strongly preferred)
• Understanding of collaboration ecosystems & workflows (Teams Rooms, video, SharePoint governance)
• Understanding of OS governance, endpoint security, baseline management
• Experience working in global or follow‑the‑sun environments preferred