Kerja Sepenuh Masa, Customer Service Representative di Azelis Selangor - Maukerja

Azelis is a global innovation service provider specializing in the distribution of specialty chemicals and food ingredients, operating in 64 countries with over 4,100 employees. The company serves more than 65,000 customers through a strong network of over 2,800 principal partnerships.

With dedicated expert teams across Life Sciences and Industrial Chemicals, Azelis delivers tailored solutions backed by over 70 application laboratories, enabling the development of innovative and sustainable formulations. By combining global reach with strong local presence, Azelis offers integrated digital and technical services, positioning itself as a trusted partner for both customers and principals.

Committed to sustainability and responsible growth, Azelis leverages science and market expertise to drive innovation, support customer success, and accelerate principal growth.

Main Accountabilities

Ensure Correct and Timely Customer Sales Order Processing

• Master ERP functionality linked to order handling to provide best quality of service to customers to improve operational efficiency.
• Monitor and manage open orders and ensure daily update of back-order lines.
• Review process sales orders in the Azelis ERP system. Advise Business of any deviations (prices issues, delivery dates ...). Request order release to Credit Control. Send order acknowledgements and confirmations to Customers. Follow-up on open orders and ensure proper daily update of backorder lines.
• Liaise with the business to tackle any blocking point (data issue, shortages, claims, credit limits and overdue) which would prevent/delay customer deliveries.
• Liaise with Supply Chain team members to ensure proper life cycle of the order (delivery date, order closing).
• Ensure data accuracy by promptly completing and documenting tasks such as onboarding new customers, vendor creation, updating payment terms, and changes to customer addresses.

Shipment Processing & Coordination

• Arrange and monitor domestic and international shipments
• Coordinate with suppliers, freight forwarders, carriers, and 3PL warehouses for shipment booking and delivery.
• Ensure timely delivery in line with customer requirements (OTIF performance).

Ensure Conformity & Contribute to Sustainability

• Ensure compliance with all SHEQ requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management.
• Record and Review amendments and non-conformances daily, together with the Business, Supply Chain Administrator and Warehouse.
• Translate the Group’s Sustainability Strategy into concrete job-related action items and contribute actively and timely to the implementation of the sustainability KPIs

Contribute to Continuous Process Optimization and Excellent Teamwork

• Ensure information flow to other team-members. Provide regular feedback to Key Users of the Azelis ERP system to enable operational excellence, efficiency and effectiveness.
• Develop expertise in all processes and work instructions and support development of best practice.
• Provide cover for the Sales Administration team as required

Key stakeholders of the Role

• Internal: Operations team, commercial team, finance team, SHEQ, HR
• External: Principals, Customers, Logistics

Skills & Competences

• Operational experience in end-to-end Supply Chain (inbound & outbound)
• Knowledge in customs declarations, including K1, K2, K3, K8, and K9 forms, in compliance with Malaysian Customs regulations
• Ability to influence and achieve results through others
• Ability to liaise with people at all levels both internally and externally
• Good knowledge of English
• Advanced user of various IT tools & ERP systems
• Passionate about achieving goals/targets
• High service level standards
• Understanding of customer and market dynamics and requirements
• Excellent organisational skills
• Team player but with the ability to work independently
• Ability to adapt to new & changing requirements and a flexible approach to working under pressure
• Strong communication skills
• Assertive when dealing with both principals and Azelis internal stakeholders.