Kerja Sepenuh Masa, Microsoft Dynamics 365 Onsite Support Engineer di VySystems Singapore Selangor - Maukerja

Microsoft Dynamics 365 Onsite Support Engineer (8x5)

Location: Malaysia (Onsite)

Experience: 5–8 Years

Industry: Media / Digital

Role Overview

We are seeking a skilled Microsoft Dynamics 365 Support Engineer to provide onsite 8x5 application support for a global media client. The role involves ensuring high availability, stability, and continuous improvement of Dynamics 365 platforms, including Sales, Finance & Operations (F&O), and Project Operations modules.

Key Responsibilities

• Provide L2/L3 onsite support for Microsoft Dynamics 365 applications across:
• Dynamics 365 Sales (CRM)
• Dynamics 365 Finance & Operations (F&O)
• Dynamics 365 Project Operations
• Perform incident, problem, and service request management in line with ITIL practices.
• Conduct daily system health checks, monitor scheduled jobs, and ensure system uptime.
• Troubleshoot and resolve issues related to:
• Workflows, integrations, and data interfaces
• Security roles, user access, and licensing
• Reports, dashboards, and data management
• Support data imports/exports, configurations, and minor enhancements.
• Coordinate with offshore L3 teams and vendors for complex issue resolution.
• Maintain documentation, runbooks, and knowledge base articles.
• Proactively identify recurring issues and drive Root Cause Analysis (RCA) and preventive actions.
• Support production deployments, patches, upgrades, and releases.
• Communicate effectively with client stakeholders and provide regular updates on incidents and SLA status.

Required Skills & Experience

• 5–8 years of experience in Microsoft Dynamics 365 application support.
• Hands-on experience across:
• Dynamics 365 Sales
• Dynamics 365 Finance & Operations (F&O)
• Dynamics 365 Project Operations
• Strong understanding of:
• Workflows, configurations, and integrations (Power Platform, APIs)
• Incident and problem management processes (ITIL preferred)
• Experience in AMS/support environments with SLA-driven delivery.
• Ability to troubleshoot functional and technical issues across modules.
• Familiarity with automation tools, reporting, and data migration processes.

Preferred Skills

• Exposure to Media / Advertising industry systems.
• Knowledge of integrations with Azure and third-party systems.

Language Requirements

• Fluency in native/local language:
• Bahasa or local language (for Malaysia)
• Strong written and verbal communication skills in English.

Key Competencies

• Strong client-facing and stakeholder communication skills.
• Ability to work in onsite, high-pressure, SLA-driven environments.
• Proactive mindset with focus on continuous improvement and automation.
• Collaborative approach with global teams.

Support Model

• Shift Coverage: 8x5 (business hours support aligned to client time zone)

• Work Model: Fully onsite with close collaboration with offshore teams