Kerja Sepenuh Masa, Internship Customer Relations di Mu & Mars Sdn. Bhd. Selangor - Maukerja

We are looking for a proactive and customer-focused intern to join our Customer Service team. This internship offers hands-on experience in customer support, order management, customer engagement, and e-commerce operations. You will work closely with various departments to ensure a positive customer experience across all customer touchpoints.

Responsibilities

• Respond to customer inquiries via WhatsApp, email, social media, marketplace chat, and other communication channels.
• Assist customers with product information, order tracking, returns, exchanges, and refund requests.
• Handle customer complaints professionally and escalate issues when necessary.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Monitor and respond to social media comments, messages, and reviews.
• Gather customer feedback and report recurring issues to improve customer satisfaction.
• Assist in maintaining customer records and updating customer databases.
• Support customer engagement campaigns, promotions, and special events.
• Perform other administrative tasks assigned by the supervisor.

Requirements

• Currently pursuing a Diploma or Bachelor's Degree in Business Administration, Marketing, Mass Communication, Customer Service, or related fields.
• Good communication skills in Bahasa Malaysia and English.
• Friendly, patient, and customer-oriented personality.
• Able to multitask and work in a fast-paced environment.
• Basic knowledge of Microsoft Office and Google Workspace.
• Experience handling social media platforms is an advantage.
• Willing to learn and take initiative.

What You Will Gain !!!

• Real-world experience in customer service and customer experience management.
• Exposure to e-commerce, social media engagement, and customer relationship management.
• Opportunity to develop communication, problem-solving, and interpersonal skills.
• Hands-on experience working with cross-functional teams.

Preferred Skills

• Strong communication and interpersonal skills.
• Problem-solving mindset.
• Attention to detail.
• Positive attitude and willingness to learn.
• Ability to work independently and as part of a team.

Student Courses Suitable For This Internship:

• Business Administration
• Marketing
• Customer Service Management
• Office Management
• Entrepreneurship
• Retail Management
• Mass Communication
• Public Relations
• Corporate Communication
• Human Resource Management
• International Business

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Opportunities for promotion

Ability to commute/relocate:

• Shah Alam: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have interest/passion in aromatherapy?
• Would you describe yourself as an extrovert person?
• What is your internship duration? And when can you start?
• Why do you think you are suitable for this role?

Education:

• Diploma/Advanced Diploma (Preferred)

Language:

• English (Preferred)
• Bahasa (Preferred)

Work Location: In person