Kerja Sepenuh Masa, Technical Support Engineer di LINKTRIX Consultants, Asia Pacific Selangor - Maukerja

Position : Technical Support Engineer

Location: Penang/ Selangor

Benefits: Attractive remuneration package with basic salary, transport allowance, and performance bonus based on performance

Job Overview

As a Technical Support Engineer, you will play a key role in connecting customer requirements with advanced machine vision and automation solutions. You will be responsible for understanding technical needs, supporting solution design, and providing end-to-end technical support from pre-sales consultation to post-sales service. Your role ensures customers receive optimized, high-performance solutions that enhance operational efficiency and productivity.

Job Responsibilities

Pre-Sales Technical Support

• Work closely with the Sales team throughout the sales cycle to develop and propose suitable machine vision or automation solutions based on customer requirements.
• Support solution design including cameras, lighting, optics, sensors, and software configuration.
• Conduct technical feasibility studies to ensure proposed solutions meet customer application needs.

Technical Demonstrations & Proof of Concept

• Design and conduct laboratory testing, proof-of-concept evaluations, and on-site demonstrations.
• Present technical solutions during customer visits, exhibitions, seminars, and industry events.
• Demonstrate system capabilities and provide technical explanations to customers.

Post-Sales Technical Support

• Provide technical support to customers after system installation.
• Troubleshoot technical issues on-site and ensure timely resolution.
• Support system optimization and ensure stable performance of installed solutions.

Customer Engagement & Relationship Management

• Engage with customers through site visits for both pre-sales and post-sales support.
• Build and maintain strong customer relationships to ensure satisfaction and long-term partnership.
• Understand evolving customer requirements and provide appropriate technical recommendations.

Travel Requirement

• Willing to travel locally and internationally as required (approximately up to 25% overnight travel).

Requirements

• Bachelor’s Degree or Diploma in Electrical Engineering, Electronics, Mechatronics, Automation, or related field.
• Minimum 2 years of experience in machine vision, industrial automation, technical support, or field service engineering.
• Strong technical understanding of industrial cameras, lighting systems, lenses, sensors, or related automation technologies.
• Customer-focused mindset with strong problem-solving and analytical skills.
• Ability to work independently as well as collaboratively in a fast-paced environment.
• Strong communication and presentation skills in English (both written and spoken).