Kerja Sepenuh Masa, Technical Support Engineer di OneJar Selangor - Maukerja

On behalf of our client, a leading financial services company, we are seeking a highly motivated and responsible Technical Support Engineer to join the team.

Responsibilities:

• Identifying software solutions.
• Troubleshooting technical issues.
• Diagnosing and identifying bugs.
• Speaking to employees to quickly get to the root of their problem.
• Providing timely and accurate employee feedback.
• Talking employees through a series of actions to resolve a problem.
• Following up with employees to ensure the problem is resolved.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Review Logs and understand the issue
• Monitoring alerts and Dashboards

Qualifications/Experience:

• BSc in Computer Science or related field.
• Basic understanding of Javascript and Python
• Knowledge in Metatrader platforms and networking
• Confident with SQL and writing database queries
• Excellent knowledge of software and application design and architecture.
• A technical mindset with great attention to detail.
• Understanding of software quality assurance principles.
• Experience with software development lifecycle (SDLC) processes.
• Experience with service-oriented architecture (SOA).
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Experience in Logs Monitoring tools like Grafana
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication skills
• Understanding of web security standards and best practices.
• CRM knowledge will be a plus
• Experience with Tech Support on L1 and L2 level
• Able to review Logs and understand the issue
• Ability to perform root cause analysis and reports
• Keen to work with dashboards and alerts and how to respond to those on a timely manner
• Able to work under pressure when issues occur

What’s offered:

• Permanent role at a fast-growing, multinational company
• Competitive salaries and benefits
• Hybrid work setup
• Supportive and collaborative environment
• Unlimited opportunities for growth and development