Full Time Customer Quality Engineer Jobs, in Tenpower Selangor - Maukerja

Company Description Tenpower is a leading developer and manufacturer of cylindrical lithium-ion battery cells serving multiple application markets worldwide. The company focuses on delivering high-performance, reliable energy storage solutions that meet evolving customer and industry demands. Tenpower invests in advanced manufacturing technologies and strict quality standards to support innovation and long-term product reliability. Team members join a fast-growing, technology-driven environment with opportunities to contribute to sustainable energy solutions and customer-focused product development.

Job Description

1. Handle customer quality complaints promptly, respond to customer needs, and ensure effective resolution of quality issues.
2. Organize cross-functional teams to conduct quality issue analysis, utilizing tools such as 5WHY and Fishbone Diagram to identify root causes and implement corrective and preventive measures.
3. Collect, organize, and analyze customer-related quality data (e.g. customer complaints, return orders, PPM values), identify quality trends and potential risks, and regularly issue quality reports.
4. Establish and maintain customer quality records, documenting special customer requirements, historical quality issues, and corrective action results to support ongoing quality control and improvement.
5. Promote customer quality requirements and standards internally to enhance employees’ customer quality awareness.

Requirement

1. Bachelor's degree in Engineering, Quality Assurance, or a related field
2. Minimum 3 years of CQE experience in the automotive or electronics industry; experience in the lithium battery industry is preferred.
3. Strong technical understanding of manufacturing processes and quality control methods
4. Excellent problem-solving and analytical skills to identify and resolve quality issues
5. Proficient in using quality management software and data analysis tools
6. Ability to effectively communicate complex quality-related information to both technical and non-technical stakeholders
7. A keen eye for detail and a commitment to continuous improvement