Kerja Sepenuh Masa, WAREHOUSE CUSTOMER SERVICE EXECUTIVE di Sea Hawk Global Lines Selangor - Maukerja

Responsible for handling customer orders, coordinating with warehouse and transport

teams, and ensuring timely, accurate deliveries. Key duties include processing and

tracking orders, managing documentation, responding to customer inquiries, resolving

complaints, and handling claims. Requires strong communication, problem-solving skills,

and familiarity with warehouse/logistics operations.

A Warehouse Customer Service Representative is responsible for managing customer

inquiries related to warehouse orders, shipments, and inventory. The role acts as a link

between customers, warehouse operations, and logistics teams to ensure orders are

processed accurately and delivered on time. This position handles order processing,

shipment tracking, issue resolution, and communication with customers to maintain high

levels of customer satisfaction while supporting smooth warehouse operations.

Core Responsibilities

Order Processing & Tracking

· Prepare and check delivery documents (DO, invoices, packing lists, POD).

· Record customer feedback, issues, and resolutions.

· Support reporting on service level (on-time delivery, accuracy rate).

Coordination with Forwarding & Transport

· Work closely with warehouse staff to prioritize urgent orders.

· Ensure proper stock allocation and order picking accuracy.

· Coordinate with internal departments (e.g., forwarding, transport) for smooth

workflow.

Compliance & Documentation

· Ensure all documents handled are accurate, securely transported, and filed

according to company policy.

· Monitor the handling of confidential documents and maintain integrity in all

transactions.

· Coordinate with transport for dispatching, routing, and last-mile delivery follow-up.

· Support KPI tracking (customer satisfaction, lead times, complaint turnaround).

Minimum Qualifications

· Diploma or Degree in Business Administration, Logistics, Supply Chain, or related

field (sometimes optional).

· Experience in warehouse, logistics, or customer service preferred.

· Knowledge of Warehouse Management Systems (WMS) or ERP systems.

· Good communication and problem-solving skills.

· Ability to multitask and work in a fast-paced warehouse environment.

· Basic computer skills (Microsoft Excel, email, data entry).