Kerja Sepenuh Masa, Customer Service Executive di Air Liquide Selangor - Maukerja

How will you CONTRIBUTE and GROW?

Customer Management

• Serve as a primary point of contact for customer requests and order processing across various channels (phone, email, portal).
• Coordinate seamlessly with logistics and asset management teams to ensure timely order fulfillment, delivery confirmation, and accurate billing within stipulated timeframes.
• Efficiently manage all customer-related inquiries, including document requests, account setup, and price adjustments, ensuring prompt resolution

Issue Resolution and Continuous Improvement

• Drive the timely resolution of customer issues and complaints
• Oversee the logging and investigation of feedback, collaborating with relevant stakeholders and departments to implement sustainable solutions aligned with our Continuous Improvement philosophy, quality procedures, and ISO policies
• Manage credit/debit note issuance and supporting debtor aging follow-ups

Process Enhancement Initiatives and Ad-hoc Suppo

• Assist the Lead to identify opportunities for process improvements by reviewing Key Performance Indicators (KPIs).
• Assist the Lead to implement initiatives to enhance service delivery quality and customer satisfaction
• Support the deployment of Customer Care strategies, digital initiatives, and updated policies to optimize team performance in alignment with company and group directives.
• Provide support for various administrative tasks, including document retention according to ISO standards and finance audit requirements, and assisting the asset department with monthly stock takes.

Are you a MATCH?

• A Bachelor's degree in any discipline
• Possess strong problem-solving skills and a customer-centric mindset
• At least 1 year of experience in a sales administration, customer service, or a related operational role
• Highly organized, detail-oriented, and capable of managing multiple priorities effectively
• A proactive attitude with a commitment to continuous learning and process improvement.
• Good communication (written and verbal) and interpersonal skills, with the ability to handle diverse customer requests professionally.
• Able to work on a 5.5 days basis (alternative Saturday).
• Ability to travel for work purposes when required.

**We thank you for your interest in Air Liquide. Interested applicants are encouraged to send in a detailed resume, including reasons for leaving for past employment. Please be informed that only shortlisted candidates would be notified.**