Kerja Sepenuh Masa, Store Supervisor di Basic Wine Store Selangor - Maukerja

We're Hiring! - Store Supervisor at Basic Wine Store

Location: Arcoris Mont Kiara, Kuala Lumpur

At Basic Wine Store, hospitality isn't just a job — it's a mindset. We're looking for a Store Supervisor who leads with heart, thinks on their feet, and genuinely cares about the experience we create for our guests and our team.

Who You Are

• You genuinely enjoy taking care of people — hospitality, to you, is more than just service.
• You notice the little things and take initiative to look after our guests, your team, and the space.
• You communicate openly, give and receive feedback well, and aren't afraid of honest conversations.
• You know when to move fast and when to slow down and get it right.
• You lead with both confidence and humility — knowing when to take charge, and when to listen.
• You stay calm under pressure and see challenges as opportunities to find solutions.
• Above all, you have a heart for hospitality.

What You'll Do

• Run the floor. Open, operate, and close the store independently, delegating to your team to keep things running smoothly.
• Support the ops. Help the Store Manager streamline supply ordering for Front of House (FoH).
• Own the pass. Keep quality control, team communication, and delivery timing sharp — so every guest leaves happy.
• Step up. Take the lead when the Store Manager isn't around.
• Shape the team. Lead trial shifts for FoH candidates, showcasing our values and standards in action.
• Solve on the fly. Make sound, holistic calls in the moment and proactively navigate challenges as they come.
• Champion our culture. Uphold our values and practices, and speak up with ideas to improve them.
• Build guest relationships. Handle inquiries, reservations, and feedback, and help grow our guest community.
• Sweat the details. Hold the line on discipline, punctuality, and cleanliness — even when it's busy.
• Communicate well. Keep the team aligned with clear, professional communication.
• Wear many hats. Jump in on ad hoc tasks as needed.

If this sounds like you, we'd love to hear from you!