Kerja Sepenuh Masa, Product Communications Specialist di Optimum Solutions Pte Ltd - Maukerja

Responsibilities

• Plan, develop, and manage product communications across all programme channels.
• Develop communication strategies, key messages, and product value propositions.
• Prepare and publish monthly product updates, release announcements, newsletters, and FAQs by translating technical platform updates into clear and user-friendly language.
• Manage portal content, non-technical copy, and value statements across the Developer and Products portals.
• Maintain communication calendars, templates, content repositories, and stakeholder distribution lists.
• Ensure that all communications adhere to client branding, accessibility, governance, and security guidelines.
• Monitor engagement metrics across communication channels to evaluate message reach and improve future communications.
• Provide editorial support and maintain standard communication templates for incident and operational notifications.
• Review incident advisories and operational announcements prepared by incident and operations teams to ensure clarity, a professional tone, and alignment with government standards.
• Develop and maintain standardised incident and maintenance communication templates for incident and operations teams to use when drafting communications during service events.
• Maintain standardised templates that comply with client's brand and visual identity standards for operational teams to use during service events.
• Support agency enablement, community engagement, and product adoption through structured communications and event-related content.
• Support enablement activities by developing presentation decks, session materials, and promotional copy for enablement sessions, webinars, workshops, and office hours.
• Produce event content, including draft presentation decks and written materials, for GovTech conferences, showcases, roadshows, and external engagement forums.
• Draft follow-up communications, written announcements, and messaging materials to support engagement teams working with agencies.
• Identify and develop agency case studies and success stories that demonstrate product value and encourage adoption across the whole of government.

Qualifications

• Bachelor’s degree in Communications, Marketing, Mass Communication, or equivalent professional experience
• Demonstrated experience in product marketing, developer communications, or technology communications, preferably within a government or technology environment.
• Experience planning and developing multi-channel communications, such as EDMs, Telegram, and Slack communications
• Experience planning and facilitating virtual enablement events, webinars, or workshop
• Strong organisational and stakeholder management skills, with the ability to work effectively alongside Product Managers and Engineering lead