Senior Executive / Executive – Customer Service

Join Our Team!

We're looking for a customer-focused and proactive Senior Executive / Executive – Customer Service to support our Sales & Marketing team. If you enjoy building relationships, solving problems, and delivering excellent customer service, we'd love to hear from you.

What You'll Do

• Manage customer enquiries, quotations, orders, and deliveries.

• Prepare and follow up on quotations to secure sales opportunities.

• Build strong relationships with customers and understand their business needs.

• Coordinate with suppliers and internal teams to ensure smooth order fulfilment.

• Handle customer feedback and resolve issues promptly.

• Identify opportunities to grow existing customer accounts through cross-selling and upselling.

• Maintain accurate customer records in our CRM system.

What We're Looking For

• Diploma in Engineering or a related discipline.

• 2+ years of customer service, sales support, or order processing experience preferred.

• Fresh graduates are welcome to apply.

• Strong communication, interpersonal, and problem-solving skills.

• Self-motivated, customer-oriented, and able to work independently.

• Familiarity with ERP/CRM systems is an advantage.

• Comfortable learning and adapting to emerging technologies such as AI.

• Engineering or technical product knowledge will be an added advantage.

Why Join Us?

• Career growth and development opportunities.

• Supportive and collaborative team culture.

• Continuous learning and upskilling.

• Be part of a growing company where your contributions make a difference.

Ready to grow your career with us? Apply today!