Kerja Sepenuh Masa, Growth - Partnerships Manager di Locker & Lock® Selangor - Maukerja

Company Description Locker & Lock is a leading solution provider of locker storage systems, focused on delivering faster, easier, and more convenient storage solutions. For over 30 years, the company has leveraged innovation, space-saving technology, and a versatile team to create customized solutions for a wide range of clients. Its offerings now include advanced Smart Lockers.

About the Role Bag Concierge is a smart luggage storage and locker solutions provider offered by Locker & Lock, offering convenient, secure and technology-enabled baggage storage services across shopping malls, attractions, transport hubs and major events.

We are seeking a driven and commercially minded Growth & Partnerships Manager to grow our network of locations, strengthen strategic partnerships and oversee key client relationships. This role combines business development, account management and project execution to expand our footprint while ensuring excellent service delivery.

Key Responsibilities:

Business Development & Strategic Partnerships

• Identify and secure new business opportunities across shopping malls, attractions, transport operators, hotels, event organisers, commercial buildings and Government agencies.
• Develop strategic partnerships that expand the Bag Concierge network and customer reach.
• Prepare business proposals, presentations, commercial quotations and partnership agreements.
• Conduct market research to identify new business opportunities, emerging customer needs and industry trends.
• Represent Bag Concierge at networking events, exhibitions and industry engagements.

Client Relationship Management

• Serve as the primary point of contact for assigned key accounts and strategic partners.
• Build long-term relationships through proactive engagement and responsive customer service.
• Conduct regular business reviews with partners to identify opportunities for service enhancement and expansion.
• Ensure high levels of client satisfaction and successful long-term partnerships.

Project & Operations Management

• Coordinate the onboarding of new locker locations from initial planning through operational launch.
• Work closely with landlords, venue operators, contractors and internal teams to ensure smooth project implementation.
• Monitor project timelines, budgets and operational readiness.
• Coordinate installation schedules, testing, site acceptance and handover.
• Ensure operational excellence across all Bag Concierge locations.

Business Strategy & Growth

• Recommend new services, locations and revenue opportunities to support business expansion.
• Analyse market trends, competitor activities and customer feedback.
• Support the development of strategic initiatives to strengthen Bag Concierge's market leadership.
• Work with the management team to develop long-term growth plans locally and regionally.

Experience

Minimum 3 years of experience in one or more of the following:

• Business Development
• Account Management
• Partnership Management
• Commercial Sales
• Property or Retail Leasing
• Hospitality, Tourism or Travel Industry
• Smart City, Technology or Facilities Management

Experience working with shopping malls, commercial landlords, transport operators, hospitality groups or Government agencies will be an advantage.