Kerja Sepenuh Masa, Team Manager (Luxury Retail) di Second Talent WP Kuala Lumpur - Maukerja

Team Manager – Luxury Retail

Our client, a globally recognized luxury fashion house, is seeking an experienced Team Manager to lead a high-performing retail team and deliver an exceptional client experience. This leadership role is responsible for driving commercial performance, developing talent, and fostering long-term client relationships while upholding the highest standards of luxury retail excellence.

Key Responsibilities

Team Leadership

• Recruit, coach, and develop a high-performing team to achieve sales and client service objectives.
• Conduct regular performance reviews, provide ongoing feedback, and identify development opportunities.
• Inspire and motivate the team while fostering a collaborative, client-centric culture.
• Lead by example and champion the values and standards of a world-class luxury brand.

Sales & Business Performance

• Drive team sales performance through effective coaching and execution of commercial strategies.
• Maintain strong product knowledge and ensure the team delivers expert product recommendations.
• Partner with cross-functional store leaders to optimize product presentation and merchandising.
• Monitor business performance and implement action plans to exceed sales targets.

Client Experience

• Deliver an exceptional luxury client journey through personalized service and relationship building.
• Coach the team on storytelling, product heritage, and consultative selling techniques.
• Analyze client feedback and implement initiatives to continuously improve the customer experience.
• Promote the use of clienteling tools to strengthen customer engagement and retention.

Store Operations

• Partner with Operations to ensure efficient inventory management, stock movements, and daily store operations.
• Maintain outstanding visual presentation and operational standards across the department.
• Ensure compliance with company policies, operational procedures, and local regulations.

What We're Looking For

• Proven experience leading teams within the luxury retail or premium fashion industry.
• Strong leadership skills with a passion for coaching, mentoring, and developing talent.
• Demonstrated success in achieving sales targets and driving commercial performance.
• Excellent client relationship management and luxury service skills.
• Strong understanding of retail operations, merchandising, and inventory management.
• Outstanding communication, interpersonal, and organizational abilities.
• Passion for luxury retail with a commitment to delivering exceptional customer experiences.