Job Summary
Welcome customers and manage front desk operations , including appointments, payments, customer records, and to ensure smooth service delivery.
Responsibilities
- Greet customers warmly and respond to their enquiries to provide a positive first impression
- Manage appointment scheduling, customer check-ins, and payment processing accurately to support smooth operations
- Explain services, packages, and promotions clearly to customers to enhance sales and customer experience
- Maintain accurate customer and transaction records for operational and reporting purposes
- Coordinate to ensure timely service delivery and resolve any operational issues
- Address customer feedback promptly to maintain high service standards
- Perform general administrative tasks to support daily functions
- Keep the reception area clean, organised, and welcoming for customers
Preferred competencies and qualifications
- Demonstrate good communication and customer service skills to engage effectively with customers
- Use basic computer and booking system skills to manage appointments and records efficiently
- Exhibit responsibility, organisation, and multitasking abilities to handle various front desk duties
- Availability to work retail hours, including weekends and public holidays, to meet business needs