jobs in TIMES PUBLISHING LIMITED

Kerja Sepenuh Masa, Customer Service Executive di TIMES PUBLISHING LIMITED - Maukerja

Customer Service Executive

TIMES PUBLISHING LIMITED

Undisclosed

Sepenuh Masa

Singapore

Kongsi
Simpan

Lokasi Kerja

  • Singapore Singapore

Penerangan Kerja

Tanggungjawab

Responsibilities
  • Process customer orders and handle returns efficiently.
  • Collaborate with customers, sales and marketing teams, and the warehouse to ensure smooth order fulfillment and returns processing.
  • Manage orders and returns on customer web portals or e-portals as required.
  • Respond to customer inquiries via phone and email in a timely and professional manner.
  • Perform assigned administrative tasks, including preparing reports as requested.
  • Coordinate with publishers, freight forwarders, product managers, and the warehouse to track urgent shipments and address issues related to incoming shipments.
  • Support additional tasks within the customer service department as needed.

Requirements
  • Minimum of an ‘O’ Level qualification or equivalent.
  • At least 2 years of work experience, preferably in customer support.
  • Patient, responsible, and detail-oriented.
  • Strong team player with excellent interpersonal and communication skills.
  • Proficient in computer applications, including Microsoft Excel.

Peringatan Penting

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