Full Time Quality Manager, Customer (MY) Jobs, in Celestica Kulim - Maukerja

Key Responsibilities

• Customer Advocacy: Act as the primary technical interface for quality-related issues, maintaining relationships to improve customer satisfaction.

• Complaint Resolution: Lead investigations into customer complaints, conducting root cause analysis (RCA) and implementing corrective/preventive actions (CAPA).

• Quality Audits & Compliance: Conduct regular customer audits, maintain compliance with industry standards (e.g., ISO, FDA), and ensure internal procedures meet customer requirements.

• Data Analysis & Reporting: Monitor key performance indicators (KPIs) such as customer satisfaction (CSAT), defect rates, and returns, producing regular reports for management.

• Continuous Improvement: Identify trends in customer feedback to drive improvements in manufacturing, product design, or service delivery.

• Documentation: Maintain accurate documentation, including inspection reports and quality certificates. 

Requirements

• Experience: Generally 10+ years in quality management, with experience in customer-facing roles within manufacturing or relevant industries.

• Skills: Strong analytical, problem-solving, and communication skills.

• Knowledge: Proficiency in Quality tools (SPC, FMEA, 8D, Pareto) and ISO standards.

• Education: Bachelor’s degree in Engineering, Quality Management, or a related field. 

Key Competencies

• Interpersonal Skills: Ability to manage high-pressure situations and negotiate solutions for customer needs.

• Attention to Detail: Rigorous approach to inspecting and validating product quality.

• Leadership: Capable of leading cross-functional teams to resolve quality issues