Kerja Sepenuh Masa, Infrastructure Engineer-Senior (Sedenak, Johor) di K2 STRATEGIC Johor - Maukerja

Job Summary

The Senior Infrastructure Engineer (Data Center) is responsible for ensuring stable, secure, and scalable data center infrastructure operations across EU and APAC. This role leads to L2/L3 support and continuous improvement for Windows/Linux, VMware, and Nutanix platforms, acts as the primary point of escalation for onsite IT/OT Engineers, manages vendor engagement, and participates in a 24/7 escalation on call. Exposure to BMS and CCTV/VMS software is a plus.

Key Responsibilities

• Data center infrastructure operations (L2/L3)
• Operate and support computer/virtualization platforms (VMware vSphere/ESXi), ensuring high availability and performance.
• Perform advanced troubleshooting across hardware/OS/virtualization layers and drive issues to closure.
  

Windows & Linux administration

• Build, configure, harden, patch, and troubleshoot Windows Server and **Linux systems.
• Support standard OS services and integration required for data center operations.
  

Escalation lead for onsite IT/OT engineers

• Work with onsite IT/OT Engineers in multiple data centers; coordinate activities, provide remote guidance, and ensure consistent operational practices.
• Serve as the main point of support and escalation, leading triage, prioritization, and resolution during incidents.
  

24/7 escalation on call (EU & APAC)

• Participate in a 24/7 escalation on-call covering EU and APAC time zones, including after-hours/weekends as scheduled.
• Join major incident response (war-room coordination), ensure clear stakeholder updates and effective vendor escalation.
  

Change, upgrades, and life cycle management

• Plan and execute upgrades, patch cycles, capacity expansions, migrations, and lifecycle refresh activities with appropriate change controls.
• Produce implementation plans, rollback steps, and post-change validation.
  

Vendor & stakeholder management

• Engage external vendors for support cases, escalations, onsite dispatch, and service delivery follow-ups; track actions to meet agreed timelines/SLAs.
• Communicate clearly with internal stakeholders across regions and functions.
  

Monitoring, documentation, and continuous improvement

• Ensure monitoring is effective and actionable; refine alerting and operational dashboards where applicable.
• Maintain runbooks, SOPs, diagrams, asset/configuration records, and escalation matrices.
• Identify recurring issues and implement preventive measures and automation opportunities.
  

Cross-domain collaboration

• Collaborate with Facilities/Security teams and vendors where needed, with ability to understand workflows related to BMS and CCTV/VMS systems (monitoring, alarms, basic fault isolation).
  
  

Key Requirements

Required qualifications & experience

• Bachelor’s degree in IT/Engineering (or equivalent practical experience).
• 5–8+ years of relevant infrastructure/data center experience, including senior-level troubleshooting and incident ownership.
• Strong written and verbal communication skills; able to coordinate professionally with external vendors and multi-region stakeholders.
• Willingness to support EU and APAC regions and participate in a 24/7 escalation on call.
  
  

Nice-to-have / advantages

• Familiarity with BMS software (data center environmental monitoring/alarms) and **CCTV/VMS software** in partnership with Facilities/Security.
• Scripting/automation: PowerShell, Bash, Python.
• Backup/DR tooling exposure (e.g., Veeam or equivalent).
• Working knowledge of networking fundamentals (VLANs, routing concepts, firewalls) for troubleshooting.
• ITIL practices (incident/change/problem).
  
  

Interpersonal Requirements

• Calm Manner, able to work under pressure.
• Self-motivated, ability to work on own initiative.
• Punctual and reliable.
• Good attention to detail.
  
  

Education

Bachelors in Information Technology or Information Systems

Diploma in Information Technology or Information Studies