Full Time Customer Service Officer (Office Hour) Jobs, in BE International Marketing Federal Territory - Maukerja

What We're Looking For:

• At least 1-2 years of customer service experience preferably in the MLM/Direct Selling.
• Familiar with tools such as ticketing systems, CRM, Salesforce etc.
• Proficient in MS Office application (Words, Excel, PPT)
• Empathy, patience, effective problem-solving skills and negotiation skills.
• Service-oriented with positive mindset.
• Able to work independently with minimum supervision.
• Work location: Bukit Jalil (nearby Pavilion Bukit Jalil)
• Working days : Monday to Friday (9am - 6pm)

Grow With Us!

• Be part of a supportive and collaborative team that values your contributions.
• Gain hands-on experience with customer service, CRM systems, and member engagement.
• Develop your communication, problem-solving, and relationship management skills.

Ready to make members feel heard and keep things moving smoothly? Working with us at BE International Marketing Sdn Bhd means joining a retail marketing team that supports a network of members and customers with clear information, reliable service, and steady growth.

Role purpose

You act as the backbone of daily operations by handling member and customer enquiries across inbound and outbound calls, emails, and Customer Support System tickets. You use a solid understanding of our marketing plan, compensation structure, policies, and procedures to provide accurate answers, coordinate with internal teams, support events and trainings, and complete ad hoc assignments so issues are resolved quickly and members stay satisfied.

Your Growth & Impact

• Expand your frontline experience by managing multi-channel enquiries and meeting service level targets, preparing you for more senior support roles.
• Deepen your knowledge of retail marketing plans and compensation details to become a trusted subject matter contact for members.
• Develop stronger cross-team collaboration skills by working with operations, training, and events teams to resolve issues end to end.
• Build a track record of consistent, member-focused outcomes that positions you for leadership within member services.