Kerja Sepenuh Masa Customer Service Team Lead, Gaji tinggi MYR 9,999 di FENGSHI METAL TECHNOLOGY MALAYSIA SDN BHD Pulau Pinang - Maukerja

• Lead and manage the Customer Service team to ensure efficient daily operations and timely customer support.
• Serve as the main contact for customers regarding orders, delivery schedules, product inquiries, and service issues.
• Coordinate with Sales, Production, Planning, QC, Engineering, and Logistics to ensure customer orders are completed and delivered on time.
• Monitor order status, production progress, delivery schedules, and communicate updates or delays to customers proactively.
• Handle customer complaints, quality issues, returns, and requests, ensuring timely investigation and effective resolution.
• Coordinate with relevant departments on corrective and preventive actions for customer complaints.
• Review customer requirements, specifications, drawings, delivery schedules, and special requirements to ensure accurate communication internally.
• Maintain accurate customer records, order information, correspondence, and service-related documentation.
• Monitor customer satisfaction and identify opportunities to improve service quality and customer retention.
• Prepare and monitor customer service KPIs, including on-time delivery, response time, complaint resolution, and customer satisfaction.
• Establish and improve customer service procedures, workflows, and communication standards.
• Support key customers and handle escalated issues professionally.
• Provide regular reports to management on customer feedback, complaints, order status, and service performance.
• Support customer audits, meetings, visits, and other customer-related activities when required.

Requirements

• Diploma or Degree in Business Administration, Customer Service, Supply Chain, Manufacturing, Engineering, or related field.
• Minimum 3–5 years of experience in customer service, order management, sales coordination, or manufacturing-related customer support, with supervisory experience preferred.
• Experience in a manufacturing or engineering environment is an advantage.
• Good understanding of production processes, quality requirements, delivery coordination, and order management.
• Strong communication, problem-solving, negotiation, and customer-handling skills.
• Able to coordinate effectively with multiple departments and manage multiple priorities.
• Proficient in Microsoft Office; experience with ERP/MES systems is an advantage.
• Responsible, organized, proactive, and able to work under pressure.

Pay: From RM9,999.00 per month

Benefits:

• Additional leave
• Free parking
• Meal allowance
• Opportunities for promotion
• Professional development

Work Location: In person