Kerja Sepenuh Masa, Customer Care Executive di SINGBAC Federal Territory - Maukerja

Company Description SINGBAC is a service-focused organization that acts as a one-stop center for business needs in Singapore. The company supports a wide range of businesses by providing streamlined services and practical solutions. Its goal is to simplify operational, administrative, and compliance tasks so organizations can focus on growth. Team members collaborate in a dynamic environment geared toward efficiency, responsiveness, and quality service.
Role Description The Customer Care Executive is a part-time, remote role responsible for providing responsive and professional support to clients using SINGBAC’s services. Day-to-day tasks include handling inquiries via phone, email, and chat, resolving issues, and guiding customers through available solutions and processes. The role involves documenting customer interactions, following up on open cases, and maintaining accurate records in the customer relationship management system. The Customer Care Executive will also identify opportunities to improve customer satisfaction, share feedback with internal teams, and support basic sales-related activities such as informing customers about relevant services and promotions.
Qualifications

• Strong customer-facing skills, including Customer Support, Customer Service, and Customer Satisfaction.
• Clear and professional Communication skills, both written and verbal, with active listening and empathy.
• Foundational Sales skills to identify customer needs, suggest appropriate services, and support conversion.
• Ability to work independently in a remote setting, manage time effectively, and handle multiple inquiries.
• Basic proficiency with office software and customer support tools (e.g., CRM systems, ticketing platforms).
• Previous experience in customer service, contact center, or client-facing roles is preferred.
• Familiarity with business services or the Singapore business environment is an advantage.
• Relevant education or training in business, communications, or a related field is beneficial.