Kerja Sepenuh Masa, Front Office Supervisor di DXN Holdings Bhd Selangor - Maukerja

DXN Holdings Bhd is listed on Main Board of Bursa Malaysia (Code 5318), in Business since 1993. DXN Holdings Bhd is the investment holdings and management company of DXN Group.

DXN is principally involved in the sales of health-oriented and wellness consumer products through a direct selling model. It operates a vertically integrated production facilities, right from research and development to cultivation, manufacturing, and distribution. DXN's other business activities that primarily serve to support their core business include conducting laboratory testing services for third parties, offering of lifestyle products, and operating cafe.

Under its massive expansion programme, we are currently looking for a diligent and experienced Front Office Supervisor with the opportunity to develop a professional future career growth within the group to be based at DXN Cyberville.

Responsibilities :

1. Supervise Front Office Operations

• Oversee daily front office activities, including check-in/check-out, reservations, and guest inquiries to ensure smooth and efficient operations.

2. Deliver Excellent Guest Service

• Ensure guests receive professional, courteous, and timely service while handling complaints and resolving issues effectively.

3. Manage Administrative Functions

• Maintain accurate guest records, room status, reports, cash transactions, and other front office documentation in compliance with company procedures.

4. Coordinate with Internal Departments

• Liaise with Housekeeping, Maintenance, Security, Finance, and other departments to ensure guest requests and operational requirements are fulfilled promptly.

5. Lead and Develop the Front Office Team

• Supervise, guide, and support front office staff and ensure adherence to SOPs, and promote continuous improvement in service quality.

6. Manage Reservations and Room Inventory

• Monitor room availability, oversee reservation accuracy, optimize room allocation, and maximize occupancy while minimizing booking discrepancies.

7. Ensure Compliance with Policies and Standards

• Enforce company policies, health and safety regulations, security procedures, and standard operating procedures (SOPs) to maintain operational excellence.

8. Prepare Operational Reports and Monitor Performance

• Prepare daily and monthly operational reports, monitor key performance indicators (KPIs), identify improvement opportunities, and recommend corrective actions to management.

Requirements :

Qualifications & Education

• Diploma or Bachelor's Degree in Hospitality Management, Business Administration, Hotel Management, or a related field.

Experience

• Minimum 2–3 years of experience in Front Office, Hospitality, or Customer Service.

• At least 1 year of supervisory or team leadership experience is an advantage.

Technical Knowledge / Skills

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Knowledge of Property Management System (PMS) or hotel reservation systems.

• Strong administrative, reporting, cash handling, and record management skills.

People’s Knowledge / Skills

• Excellent communication and interpersonal skills.

• Strong leadership, coaching, and team management abilities.

• Good problem-solving, customer service, and conflict resolution skills.