Kerja Sepenuh Masa, IT Manager di PTT Synergy Group Berhad Selangor - Maukerja

Company Description

PTT Synergy Group Berhad is a leader in innovative industrial solutions, specialising in IoT and AI-driven automated warehousing. PTT offers end-to-end intralogistics solutions designed to enhance efficiency and productivity across various industries, including semiconductor, FMCG, automobiles, pharmaceuticals, retail chains, commodities, and home appliances. PTT also excels in construction, owning the largest heavy machinery and equipment fleet in Malaysia, which synergises with its automated warehouse development business. With a strong focus on sustainability, PTT integrates energy-efficient technologies and environmentally friendly practices into its operations, reinforcing its commitment to reducing environmental impact while delivering cutting-edge solution.

Key Responsibilities

• Act as the primary IT point of contact for ASRS system integrators, vendors, and internal stakeholders.
• Own and manage the IT infrastructure supporting ASRS operations, including servers, network links, and interfaces between ASRS hardware, the Warehouse Control System (WCS), and the Warehouse Management System (WMS).
• Monitor ASRS-related system availability, uptime, and performance, proactively identifying risks to warehouse throughput and driving root-cause resolution of recurring issues.
• Support and lead integration projects between ASRS/WCS and enterprise systems, working with vendors and internal stakeholders on data flows, system testing, troubleshooting, and go-live cutovers.
• Configure, maintain, and monitor firewalls and network security across corporate and warehouse/ASRS networks. Implement appropriate network segmentation and access control policies to support IT convergence.
• Review network traffic and security logs, manage firmware and security patching, and lead the prevention, investigation, and response to unauthorized access and security incidents.
• Own IT operational processes, including incident, change, and problem management, and continuously drive improvements in IT service levels and operational efficiency.
• Lead, supervise, and develop the IT team, setting priorities and ensuring the timely resolution of IT issues with minimal disruption to warehouse and business operations.
• Manage IT budgets, procurement activities, and vendor contracts relevant to ASRS and general IT infrastructure.
• Maintain accurate IT and ASRS-related asset records, including hardware, software, software licenses, warranties, and support coverage.

Qualifications & Experience

• Bachelor’s Degree in IT, Computer Science, Engineering or a related field; certifications (e.g., CompTIA A+, Microsoft 365) are an advantage.
• Hands-on experience with managing external vendors and system integrators including SLA and contract oversight.
• At least 10 years of relevant IT experience with minimal 3 years of supervisory role, preferably with exposure to infrastructure, warehouse, and ASRS system integration.
• Strong problem-solving ability with a proactive mindset.
• Ability to work independently and provide technical leadership.
• Excellent verbal and written communication skills in Bahasa Malaysia and English.