Kerja Sepenuh Masa, Manager, Operational Risk, Regulatory Compliance - Business Continuity di RBC Federal Territory - Maukerja

Job Description

The GRM BUORM Centre of Excellence, aligned under the GRM Chief Operations Office (COO) structure, is a centralized execution hub responsible for delivering first-line operational risk, regulatory compliance, and business continuity activities in support of RBC's Operational Risk Management Framework. The team operates as a shared service supporting GRM Business Units and Functions globally, with a focus on ensuring consistency, quality, and timeliness of critical compliance processes.

Working hours : 9.00AM -6.00PM

What will you do ?

Operational Risk Management (ORM) Activities

Risk Record Management

Support creation, maintenance, and accuracy of risk records in Archer in alignment with RBC's Enterprise Information Management (EIM) standards

Ensure assigned risk records are updated on a timely basis and reflect the current risk landscape

Perform quality assurance activities to validate completeness and accuracy of risk data

Coordinate with GRM ORM advisors to remediate data gaps and support compliance with ORM governance requirements

Escalate data quality issues or compliance concerns to the Associate Director as required

Issue Record Management

Manage the complete lifecycle of assigned issue records in Archer (creation, maintenance, tracking, and closure)

Execute issue management procedures aligned with RBC's policies and timelines

Support escalation and resolution of outstanding issues with appropriate GRM stakeholders

Maintain issue tracking and contribute to monthly reporting and trending analysis for senior management visibility

Follow up with stakeholders to ensure timely resolution of assigned issues

EIM Migration & System Maintenance

• Support the migration of Metric Stream issues to EIM (Q************* initiative) by executing assigned tasks
• Support the transition of issue management responsibilities as directed by the Associate Director
• Maintain Archer system data quality and support system configuration updates as assigned
• Report system issues or configuration concerns to the Associate Director

Regulatory Compliance Management (RCM) Activities

Global RCM Reporting Support

Gather and consolidate information from assigned GRM Business Units for quarterly RCM reports

Prepare supporting documentation including regulatory updates, control status, and issue summaries

Assist in ensuring reports meet quality standards and submission timelines

Support compilation of data and trends for escalation to GRM COO and regulatory stakeholders

Horizon Scanning & Regulatory Monitoring Support

Support global horizon scanning activities by executing assigned scanning tasks for assigned GRM units

Coordinate manual scanning for regulatory updates (temporary until CUBE system integration is complete)

Manage scanning for non-key regulatory updates not covered by CUBE system as assigned

Document and communicate regulatory updates to the Associate Director for review and distribution to RTOs

Trigger Event Assessments (TEAs)

• Assist in preparation of TEA templates and execution of quarterly trigger event assessments for assigned GRM RTOs
• Gather regulatory, control, and issue updates needed for TEA completion
• Ensure TEAs are aligned with RBC's RCM governance and FCOP requirements
• Support distribution of completed TEAs within defined timelines
• Escalate completion issues or gaps to the Associate Director as required

Business Continuity Management (BCM) Activities

OSFI Remediation & BIA/BCP Renewal Support (through October 2027)

• Support execution of OSFI remediation activities by assisting with Business Impact Analysis (BIA) and Business Continuity Plan (BCP) uplift requirements
• Assist with quality control reviews at the 120-day mark of the renewal process:
• Support review of incoming BIA/BCPs for gaps and areas requiring uplift
• Document quality issues, missing documentation, and compliance gaps
• Provide support to BCM advisors on remediation needs
• Support stakeholder and scope validation at the 90-day mark:
• Assist in confirming contributors and senior approvers on BIA/BCP documents
• Support identification of secondary and orphaned teams in Workday missing from BIA scope
• Assist in identifying organizational changes requiring incorporation into renewal discussions
• Escalate completion delays or quality concerns to the Associate Director

Riskonnect System Maintenance Support

Support maintenance and updates to Riskonnect system supporting BCM activities

Report data quality issues or system configuration concerns

Assist with data accuracy verification as assigned

Support system improvements or enhancements as directed by the Associate Director

Functions BCM Reporting & Portfolio Management Support

• Assist with tracking and scorecard systems to measure BCP renewal portfolio progress
• Contribute to quarterly reporting on Functions BCM status
• Gather and organize data for portfolio status reporting
• Support identification of risks, bottlenecks, and resource constraints in the renewal program

Team Support & Collaboration

Team Collaboration & Support

Collaborate with team members to deliver ORM, RCM, and BCM activities

Support onboarding and mentoring of junior team members on assigned tasks and procedures

Share knowledge and best practices with colleagues to enhance team capability

Participate in team meetings and contribute to continuous improvement discussions

Performance & Quality Management

• Execute assigned work with high attention to detail and accuracy
• Meet productivity and quality standards established by the Associate Director
• Seek feedback from supervisors and team members to enhance performance
• Escalate quality concerns or blockers to the Associate Director promptly

Stakeholder Management & Collaboration

Support for GRM Leadership Engagement

Collaborate with the Associate Director in supporting ORM, RCM, and BCM strategic initiatives

Assist with gathering information and data to support management meetings and discussions

Communicate status updates and findings to assigned GRM stakeholders as directed

Support escalation of issues requiring senior management attention

Business Unit & Advisor Support

Collaborate with GRM Business Unit ORM, RCM, and BCM advisors on first-line activities

Provide assistance and clarification on policies, procedures, and best practices as assigned

Communicate timelines, expectations, and dependencies to support advisor work

Escalate unresolved issues and concerns to the Associate Director

Functions Leadership Support

Support Associate Director in partnering with Functions leadership on BCM renewal activities

Assist with communication of progress and recommendations on BIA/BCP renewal initiatives

Provide process guidance and quality feedback to Functions teams as directed

Support reporting and metrics sharing as required

Cross-Functional Communication

• Participate in regular meetings and communications with key stakeholders as assigned
• Assist with preparation of materials supporting management briefings
• Communicate procedural updates and lessons learned to team members
• Escalate communication gaps or misalignments to the Associate Director

Process Support & Continuous Improvement

Quality Assurance & Standards Compliance

Execute assigned work in compliance with RBC policies and quality standards

Identify and report quality issues or gaps requiring remediation

Provide feedback to team members on quality and process improvements

Escalate systemic quality concerns to the Associate Director

Process Standardization & Documentation Support

Support documentation of procedures, templates, and tools for ORM, RCM, and BCM execution

Assist with capturing lessons learned and best practices

Contribute to identification of process improvement opportunities

Support evaluation of process automation opportunities as assigned by the Associate Director

Metrics & Reporting Support

• Assist with tracking BUORM team productivity and output quality metrics
• Support preparation of regular reporting on ORM, RCM, and BCM execution status
• Gather and organize data for performance dashboards and reports
• Identify and escalate trends or bottlenecks requiring management attention
• Ad Hoc Support & Special Initiatives
• Support special projects and process improvement initiatives as assigned
• Assist with evaluation of new tools, systems, and methodologies
• Participate in organization-wide compliance programs and regulatory initiatives as required
• Support change management activities associated with BUORM or broader GRM initiatives
• Risk & Issue Escalation
• Issue Resolution & Escalation Support
• Identify issues and escalations arising from ORM, RCM, or BCM execution that require resolution
• Escalate issues appropriately to the Associate Director within defined timelines and in accordance with RBC policies
• Track and communicate resolution of escalations to relevant stakeholders as directed
• Document escalations and resolutions for audit and compliance purposes
  

What so you need to succeed?

Mus-have

• 3+ years in Operational Risk Management, Regulatory Compliance, or Business Continuity domains
• 1-2 years supporting a team leadership or collaborative execution environment
• Experience with risk management systems (Archer, Riskconnect preferred)
• Working knowledge of OSFI requirements and banking regulatory framework
• Background supporting cross-functional work in a matrix or shared services environment
  
  

Nice-to-have

• Professional qualification in accounting, certifications associated with Risk Management or Compliance
• Familiarity with enterprise risk management frameworks or regulatory compliance standards
  
  

Job Skills

Business Process Design, Decision Making, Financial Risk Management (FRM), Internal Controls, Operational Risks, Risk Control, Risk Management, Teamwork

Additional Job Details

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-03

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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