Kerja Sepenuh Masa Customer Service Officer, Gaji tinggi SGD 3,200 di AETAS AESTHETICS PTE. LTD. Central Region (Singapore) - Maukerja

The job scopeincludes:

PatientService & Front Desk Duties

• Meet and greet patients when they arrive, and ensure their needs are attended to promptly and professionally.
• Manage patient registration and ensure patient records are accurately updated in the clinic system.
• Ensure all applicable consent forms, registration forms, and treatment-related documents are duly completed and signed.
• Answer phone calls, WhatsApp messages, emails, social media enquiries, and other patient enquiries in a timely and professional manner.
• Provide accurate information on clinic services, treatments, products, pricing, and appointment availability where appropriate.
• Schedule, manage, amend, and confirm patient appointments.
• Follow up with patients on appointment reminders, missed appointments, treatment enquiries, and post-treatment matters where required.
• Ensure patients are checked in and checked out smoothly.

SalesSupport & Patient Advisory

• Find out and understand patients’ needs, concerns, and treatment goals.
• Recommend suitable treatment plans, services, and products in a professional, ethical, and non-pushy manner.
• Support patients in understanding their treatment options, packages, and product recommendations.
• Maintain a patient-centred approach and ensure every patient feels heard, respected, and well cared for.

Billing,Administration & Clinic Operations

• Manage billing, invoicing, payment collection, and checkout procedures.
• Handle simple reconciliation and basic bookkeeping duties when required, especially in the absence of the Nurse Manager or assigned personnel.
• Assist with daily closing, payment checks, and simple transaction records.
• Perform basic housekeeping to maintain a clean, tidy, and professional clinic environment.
• Ensure treatment rooms, front desk areas, and waiting areas are presentable at all times.

Compliance& Patient Safety

• Ensure compliance with clinic policies, regulatory requirements, service standards, and best practices relating to patient care and safety.
• Maintain patient confidentiality and handle all patient information with discretion and professionalism.
• Follow infection control, hygiene, documentation, and service protocols.
• Escalate patient concerns, complaints, or clinical matters to the appropriate manager, doctor, or team member promptly.

Radium Medical Aesthetics (RMA or the Company) offers bespoke medical services that is tailored to every individual. RMA understands that everyone is unique and requires personalized solutions to address your needs.

Being at the forefront in the medical aesthetics field, we believe in using an array of latest medical technologies coupled with highly customized ancillary products to bring out the best in you. Our experienced team, led by Dr. Siew Tuck Wah believes in bringing you bold but safe services to address your concerns so as to bring out the confidence in you.